Cage Operations Lead & Guest Service Champion

Arizona Charlie's Decatur; Las Vegas (NV); On-site; USD 38,000 - 58,000; Full time

Job summary

Arizona Charlie's Decatur is seeking a Lead Cage Cashier to support the Cage Supervisor and lead front-line cashiers during assigned shifts. This role ensures accurate transactions, adherence to internal controls, and high-level guest service, while training teammates as needed.

The position requires at least 1 year in a high-volume casino cage environment and a high school diploma. It also involves balancing funds, supervising cashiers, and maintaining regulatory compliance, with opportunities

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment.
• Prior experience in a lead or team support role preferred.
• Strong math, reconciliation, and attention-to-detail skills.
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment.
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed.
• Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards.
• Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items.
• Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager.
• Issue and receive funds related to guest activity, department requests, and interdepartmental exchanges.
• Balance assigned funds and maintain a clean and organized workstation.
• Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems.
• Perform all duties of a Cage Cashier as needed and assist with shift coverage.
• Provide frontline support for select player club services and basic promotional inquiries.
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Math skills

Attention to detail

Leadership

Communication

Education

High school diploma or equivalent

Job description

Arizona Charlie's Decatur is seeking a Lead Cage Cashier to support the Cage Supervisor and lead front-line cashiers during assigned shifts. This role ensures accurate transactions, adherence to internal controls, and high-level guest service, while training teammates as needed.

The position requires at least 1 year in a high-volume casino cage environment and a high school diploma. It also involves balancing funds, supervising cashiers, and maintaining regulatory compliance, with opportunities