Lead Cage Cashier

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a Lead Cage Cashier to support the Cage Supervisor and lead frontline cashiers during shifts. You will ensure accurate transactions, uphold internal controls, and deliver exceptional guest service while assisting with training and handling escalations.

The role requires 1 year of cage/cashier experience in a high-volume setting and leadership aptitude. You will report to management and contribute to a safe, compliant gaming environment.

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment
• Prior experience in a lead or team support role preferred
• Strong math, reconciliation, and attention-to-detail skills
• Demonstrated ability to guide and motivate peers in a fast-paced setting
• Strong verbal communication and interpersonal skills for coaching and conflict resolution
• Reliable and organized with ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs and guest volumes, committed to a respectful environment

Responsibilities

• Assist with training and serve as a resource to team members to support performance and adherence to standards.
• Monitor work areas, guest interactions, and service flow for quality, efficiency, and safety.
• Serve as shift lead and escalation point for resolving basic team or guest concerns.
• Provide direction to cashiers during shift operations to ensure procedures and standards.
• Monitor accuracy of transactions involving chips, coins, currency, checks, and promotions.
• Report monetary discrepancies or violations to Cage Supervisor or Manager.
• Issue and receive funds related to guest activity and department requests.
• Balance assigned funds and maintain a clean workstation.
• Operate coin and currency sorting/counting equipment and related systems.
• Perform duties of a Cage Cashier as needed and assist with shift coverage.
• Provide frontline support for player club services and promotional inquiries.
• Maintain knowledge of current promotions and property offerings to assist guests.
• Ensure compliance with gaming laws and internal controls and policies.
• Deliver outstanding guest service in a timely manner to guests and staff.
• Perform other duties as assigned.
• Maintain confidentiality of guest information and departmental records in line with policies

Skills

Casino cage experience

Lead role experience

Education

High school diploma or equivalent

Job description

At Arizona Charlie’s, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

Summary:
As the Lead Cage Cashier, you play a hands-on role in supporting the Cage Supervisor and department leadership by providing guidance and direction to front-line cashiers during assigned shifts. In this role you will perform all standard cage cashier duties while also ensuring accurate transactions, adherence to internal controls, and a high level of guest service. The Lead Cage Cashier assists with training and addresses escalated issues.

Job Description:

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards.
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Provide direction and oversight to assigned cashiers during shift operations to ensure adherence to procedures and service standards
• Monitor accuracy of transactions involving chips, coins, currency, checks, credit instruments, and promotional items
• Promptly report any monetary discrepancies or procedural violations to the Cage Supervisor or Manager
• Issue and receive funds related to guest activity, department requests, and interdepartmental exchanges
• Balance assigned funds and maintained a clean and organized workstation
• Operate coin and currency sorting/counting equipment, computers, telephones, and key control systems
• Perform all duties of a Cage Cashier as needed and assist with shift coverage
• Provide frontline support for select player club services and basic promotional inquiries
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned
• Held to a high standard of accountability for maintaining the accuracy, completeness, and confidentiality of guest information, as well as departmental records and reports, in accordance with company policies and regulatory requirements

Qualifications

• 1 year of experience in a high-volume casino cage or cashier environment
• Prior experience in a lead or team support role preferred
• Strong math, reconciliation, and attention-to-detail skills
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumesCommitted to fostering a respectful, inclusive, and safety-conscious work environment

Requirements

• At least 21 years of age
• High school diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration
• Alcohol Awareness

Physical Requirements

• Occasionally push/pull up to 50lbs.
• Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.