Lead Café Experience & Barista Team

Wp-New-Modern-General; Winter Park (FL); On-site; USD 22,041 - 30,307; Full time

Job summary

New General Café & Coffee Bar in Winter Park, FL seeks a Front of House Lead to elevate guest experiences while guiding daily FOH operations. The ideal candidate is a seasoned barista who leads by example in a fast-paced cafe environment.

You will train and coach team members, monitor service flow and ticket times, uphold safety standards, and ensure consistency in beverage quality from espresso to service. Availability mornings, evenings, weekends, and holidays is expected.

Qualifications

• 2+ years of specialty coffee or café experience required.
• Proficient, seasoned barista with strong espresso and milk steaming skills.
• 1+ year of leadership or management experience in a café, coffee shop, or restaurant.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead independently, multitask effectively, and perform well under pressure.
• Passion for hospitality, quality ingredients, and creating memorable guest experiences.
• Food Handler Certification (or willingness to obtain).

Responsibilities

• Lead FOH team to ensure smooth daily operations.
• Delegate tasks, coach team members, and maintain accountability throughout each shift.
• Monitor service flow, ticket times, staffing, and guest satisfaction.
• Resolve guest concerns professionally and create positive customer experiences.
• Maintain a clean, organized cafe and uphold safety standards.

Skills

Espresso & milk steaming

Leadership

Communication

Multitasking

Hospitality focus

Customer service

Food safety awareness

Education

Food Handler Certification (or willingness to obtain)

Job description

New General Café & Coffee Bar in Winter Park, FL seeks a Front of House Lead to elevate guest experiences while guiding daily FOH operations. The ideal candidate is a seasoned barista who leads by example in a fast-paced cafe environment.

You will train and coach team members, monitor service flow and ticket times, uphold safety standards, and ensure consistency in beverage quality from espresso to service. Availability mornings, evenings, weekends, and holidays is expected.