Lead Barista & Key Holder: Guest Experience

Event Network, LLC; Orlando (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Event Network, LLC is hiring a Keyholder / Barista to blend retail and café service at premier destinations in Orlando. You will greet guests, craft beverages, assist with merchandise, and support opening and closing procedures while maintaining high service standards.

You will work with the management team to meet sales goals in a fast-paced environment, apply basic food safety practices, and help create memorable guest experiences through friendly service and product knowledge.

Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Promptly greet all guests and offer assistance to provide exceptional guest service.
• Prepare and serve coffee, specialty beverages and food items with quality and consistency.
• Engage guests in conversation using open-ended questions to recommend products, beverages, and promotional items.
• Practice suggestive selling to increase sales and enhance the guest experience.
• Maintain strong knowledge of store merchandise, beverages, promotions, and KPIs.
• Educate guests on food, beverage, and retail offerings.
• Support daily store operations including opening and closing procedures.
• Accurately process transactions through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
• Monitor and record daily waste to support operational efficiency.
• Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.
• Maintain store cleanliness and adhere to food safety and sanitation standards.
• Follow all company, hotel, and local health department guidelines.
• Recognize and address potential security risks while protecting company assets.
• Follow all applicable state and federal laws, including policies related to loss prevention, timekeeping, and store operations.
• Work collaboratively with team members to achieve store sales and service goals.
• Foster a positive, inclusive, and service-focused work environment.
• Support leadership by modeling strong service standards and operational excellence.

Skills

Barista experience

Keyholder experience

Retail/food service

Hospitality mindset

Merchandising

Food safety knowledge

Attention to detail

Communication skills

Flexible availability

Job description

Event Network, LLC is hiring a Keyholder / Barista to blend retail and café service at premier destinations in Orlando. You will greet guests, craft beverages, assist with merchandise, and support opening and closing procedures while maintaining high service standards.

You will work with the management team to meet sales goals in a fast-paced environment, apply basic food safety practices, and help create memorable guest experiences through friendly service and product knowledge.