Cafe Lead

Wp-New-Modern-General; Winter Park (FL); On-site; USD 22,041 - 30,307; Full time

Job summary

New General Café & Coffee Bar in Winter Park, FL seeks a Front of House Lead to elevate guest experiences while guiding daily FOH operations. The ideal candidate is a seasoned barista who leads by example in a fast-paced cafe environment.

You will train and coach team members, monitor service flow and ticket times, uphold safety standards, and ensure consistency in beverage quality from espresso to service. Availability mornings, evenings, weekends, and holidays is expected.

Qualifications

• 2+ years of specialty coffee or café experience required.
• Proficient, seasoned barista with strong espresso and milk steaming skills.
• 1+ year of leadership or management experience in a café, coffee shop, or restaurant.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead independently, multitask effectively, and perform well under pressure.
• Passion for hospitality, quality ingredients, and creating memorable guest experiences.
• Food Handler Certification (or willingness to obtain).

Responsibilities

• Lead FOH team to ensure smooth daily operations.
• Delegate tasks, coach team members, and maintain accountability throughout each shift.
• Monitor service flow, ticket times, staffing, and guest satisfaction.
• Resolve guest concerns professionally and create positive customer experiences.
• Maintain a clean, organized cafe and uphold safety standards.

Skills

Espresso & milk steaming

Leadership

Communication

Multitasking

Hospitality focus

Customer service

Food safety awareness

Education

Food Handler Certification (or willingness to obtain)

Job description

Cafe Lead

Reports To:Café Manager / Supervisor
Department:Front of House (FOH)
Location:New General Café & Coffee Bar

Position Overview

The Front of House Lead is responsible for delivering exceptional guest experiences while leading daily front-of-house operations. This role is ideal for an experienced barista and natural leader who thrives in a fast-paced café environment, leads by example, and is committed to hospitality, efficiency, and quality.

Key Responsibilities

Leadership & Operations

• Lead and support the FOH team to ensure smooth, efficient daily operations.
• Delegate tasks, coach team members, and maintain accountability throughout each shift.
• Monitor service flow, ticket times, staffing, and guest satisfaction.
• Resolve guest concerns professionally and create positive customer experiences.

Coffee & Product Quality

• Prepare espresso beverages and café drinks to New General's quality standards.
• Train and coach team members on recipes, beverage preparation, and service standards.
• Ensure consistency in product quality, presentation, and execution.
• Maintain an organized, stocked, and efficient bar throughout the shift.

Team & Culture

• Lead by example with professionalism, urgency, and a positive attitude.
• Foster a culture of teamwork, accountability, and hospitality.
• Communicate operational needs, inventory concerns, and guest feedback with management.
• Support the onboarding and ongoing development of FOH team members.

Operations & Standards

• Maintain a clean, organized, and food-safe café environment.
• Ensure opening, closing, cleaning, and operational checklists are completed.
• Assist with inventory management, waste reduction, and daily cash handling.
• Uphold all food safety, sanitation, and company standards.

Qualifications

• 2+ years of specialty coffee or café experience required.
• Proficient, seasoned barista with strong espresso and milk steaming skills.
• 1+ year of leadership or management experience in a café, coffee shop, or restaurant.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead independently, multitask effectively, and perform well under pressure.
• Passion for hospitality, quality ingredients, and creating memorable guest experiences.
• Food Handler Certification (or willingness to obtain).

Physical Requirements

• Ability to stand for extended periods and lift up to 40 lbs.
• Comfortable working mornings, evenings, weekends, and holidays as business needs require.