Lead Business Systems Analyst

Charter Communications; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Business Systems Analyst to join their dynamic Service Transformation team. This role offers the opportunity to leverage technology and creative problem-solving skills to enhance customer experiences. You will collaborate with cross-functional teams to define business objectives and document requirements that address customer pain points. With a focus on innovative solutions, you will analyze complex business problems and lead negotiations to implement effective systems. This position promises a supportive environment for professional growth and learning, making it an exciting opportunity for those passionate about technology and customer service.

Benefits

Paid Training

Career Growth Opportunities

Supportive Team Environment

Comprehensive Pay and Benefits Package

Qualifications

• 7+ years of experience in business systems analysis.
• Expert knowledge in business systems and technical skills.

Responsibilities

• Partnering with cross-functional teams to define business scope.
• Conducting data-driven assessments to solve complex business problems.

Skills

Business Systems Expertise

Problem-Solving

Data Analysis

Communication Skills

Technical Skills (SQL, Python)

Education

Bachelor's degree in IT or related field

Tools

SQL

Python

MicroStrategy

Pega

Job description

Are you a creative problem-solver? Do you thrive on change, constant growth, and leveraging technology to find solutions? If so, consider joining the Service Transformation team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Service Transformation team digs into what causes customer pain points and how to fix them. We use cutting-edge technology to help solve real problems. Our personalized, customer-centered approach helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Lead Business Systems Analyst on the Service Transformation team you'll be responsible for partnering with multiple cross-functional teams to define business scope and objectives through research and fact-finding combined with an understanding of applicable business systems, company and industry requirements. This role designs and documents business requirements for use cases which solve customer issues in new ways and simplify, personalize and enhance the customer experience.

WHAT OUR LEAD BUSINESS SYSTEMS ANALYSTS ENJOY MOST

• Providing deep subject matter expertise technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Analyzing the most complex and challenging business problems to be solved with automated systems.
• Conducting data driven assessments to determine the efficiency and technical viability of solutions to business problems.
• Leading negotiation agreements and commitments by facilitating communication between business unit(s) from initial requirements to final implementation.
• Identifying trends and patterns through analysis of real-time data reporting within the company
• Improving internal processes, and implementing measures to control risks within the business applications framework.

In this role you'll be working on assignments that are broad in nature and often require originality and ingenuity. If you're a creative problem-solver who can lead cross-functional teams to address customer service issues, this is the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 7+ years of experience with business systems
• Education: Bachelor's degree in IT or related field or equivalent work experience
• Skills: Expert knowledge in business systems
• Technical Skills: Demonstrated expertise in SQL, Python and MicroStrategy or related software solutions.
• Abilities: Plan, prioritize, and organize effectively; quickly identify business problems and provide solutions; analyze and interpret data; communicate effectively orally and in writing.
• Working conditions: Office environment

Preferred Qualifications

• Pega experience and/or certification

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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BSY323 2025-51235 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.