Lead Business Systems Administrator

Confidential; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Confidential seeks a Lead Business Systems Administrator to own HubSpot strategy, optimization, governance, and scalability. This role partners with Operations, Transitions, Marketing, and leadership to translate business processes into scalable system solutions and drive cross-functional improvements.

You will design and optimize workflows, dashboards, and reporting, establish QA processes, implement naming conventions and data governance, and lead broader system governance across Google

Qualifications

• 5+ years of experience in HubSpot administration, business systems, CRM administration, RevOps, or a similar role.
• Advanced HubSpot experience including workflows, automation, pipelines, properties, permissions, reporting, tasks, and data architecture.
• Experience translating operational processes and business requirements into technical solutions.
• Strong understanding of SaaS integrations and data flow between systems; Aircall experience is strongly preferred.

Responsibilities

• HubSpot Architecture & Optimization – Own the overall architecture and long-term optimization of HubSpot.
• Workflow & Automation Strategy – Design and optimize workflows, pipelines, properties, recurring tasks, automations, views, dashboards, and reporting.
• Proactive System QA – Develop and own a recurring QA and audit process for HubSpot.
• System Governance – Establish standards for naming conventions, properties, workflows, pipelines, permissions, documentation, and change management.
• Data & Reporting Governance – Improve data quality and consistency and ensure reporting logic remains aligned with business processes.
• Business Process Improvement – Partner with Operations, Transitions, Marketing, and leadership to simplify, automate, or redesign processes.
• Integrations & Aircall – Own and optimize key integrations connected to HubSpot, including Aircall.
• Business Systems Oversight – Provide leadership for Google Workspace, Slack, shared drives, 1Password, and access management.

Skills

HubSpot administration

CRM administration

RevOps

System governance

Stakeholder communication

Tools

Aircall

Job description

We are seeking a Lead Business Systems Administrator to own the strategy, optimization, governance, and scalability of HubSpot and our broader business systems environment. HubSpot is a critical operational platform within our organization and extends well beyond traditional CRM functionality. Operations, Transitions, and Marketing use HubSpot for workflow and task management, client and facility activity, operational accountability, reporting, and cross-functional processes. This role is designed for someone who proactively evaluates how our systems are working, identifies gaps and inefficiencies, and leads improvements rather than waiting for a list of requests.

Key Responsibilities

• HubSpot Architecture & Optimization – Own the overall architecture and long-term optimization of HubSpot. Evaluate how Operations, Transitions, Marketing, and other teams use the platform and translate business processes into scalable system solutions.
• Workflow & Automation Strategy – Design and optimize workflows, pipelines, properties, recurring tasks, automations, views, dashboards, and reporting. Identify opportunities to reduce manual work and simplify overly complex processes.
• Proactive System QA – Develop and own a recurring QA and audit process for HubSpot. Proactively test workflows, automations, tasks, integrations, permissions, and reporting to identify issues before they create downstream operational problems.
• System Governance – Establish standards for naming conventions, properties, workflows, pipelines, permissions, documentation, and change management. Prevent unnecessary duplication and system complexity as the organization grows.
• Data & Reporting Governance – Improve data quality and consistency and ensure reporting logic remains aligned with business processes. Build leadership visibility into performance, workload, risks, exceptions, and operational accountability.
• Business Process Improvement – Partner with Operations, Transitions, Marketing, and leadership to understand how teams work, identify inefficiencies, and determine where processes should be simplified, automated, or redesigned.
• Integrations & Aircall – Own and optimize key integrations connected to HubSpot, including Aircall. Troubleshoot synchronization and workflow issues and evaluate new integrations based on business requirements and scalability.
• Business Systems Oversight – Provide leadership and oversight for the broader business systems environment, including Google Workspace, Slack, shared drives, 1Password, access management, and employee system provisioning standards.

Qualifications

• 5+ years of experience in HubSpot administration, business systems, CRM administration, RevOps, or a similar role.
• Advanced HubSpot experience including workflows, automation, pipelines, properties, permissions, reporting, tasks, and data architecture.
• Demonstrated experience designing and improving systems rather than simply maintaining existing configurations.
• Experience establishing CRM governance, system QA, data-quality standards, and scalable automation.
• Experience translating operational processes and business requirements into technical solutions.
• Strong understanding of SaaS integrations and data flow between systems; Aircall experience is strongly preferred.
• Strong analytical and problem-solving skills with the ability to independently identify issues and recommend solutions.
• Comfort challenging existing processes when a simpler or more scalable approach exists.
• Strong communication skills with both technical and non-technical stakeholders.