Hubspot Configuration & Support Specialist (Contract)

Civia Health, LLC.; Short Hills (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Civia Health, LLC. is seeking a HubSpot Implementation & Support Specialist to drive configuration, optimization, and ongoing success of our HubSpot platform.

You will translate business requirements into effective HubSpot solutions, ensure data accuracy, and support user adoption. Collaborating with stakeholders to improve processes, automate workflows, and deliver reporting and documentation, you will work with a Bachelor’s degree and 3–5 years of HubSpot experience, demonstrating strong

Qualifications

• Bachelor's degree required with strong analytical skills.
• 3–5 years proven HubSpot implementation and admin experience.
• Strong understanding of HubSpot workflows, automation, pipelines, properties, forms, dashboards, and reporting.
• Experience with UAT and defect resolution, data accuracy, and process improvements.

Responsibilities

• Design, build, and maintain HubSpot solutions to support business requirements.
• Configure and optimize workflows, pipelines, properties, forms, lists, and dashboards.
• Validate data accuracy and integrity across HubSpot records and reporting assets.
• Collaborate with stakeholders to understand reporting needs and deliver actionable insights.
• Develop and execute test plans and test scenarios for new configurations and enhancements.
• Perform quality checks on workflows, automations, and system changes before launch.
• Monitor implementation quality and recommend improvements where appropriate.
• Investigate and resolve HubSpot-related issues involving processes, automation, data, and system functionality.
• Support users with system questions, troubleshooting, and process guidance.
• Create and maintain clear documentation for all system configurations, workflows, processes, and changes.

Skills

HubSpot workflows & automation

Data quality & reporting

UAT & defect resolution

Stakeholder communication

Documentation

Education

Bachelor's Degree

3-5 years HubSpot experience

Tools

HubSpot CRM

Job description

SUMMARY

As the HubSpot Implementation & Support Specialist you will support the configuration, optimization, and ongoing success of our HubSpot platform. You will be responsible for turning business requirements into effective HubSpot solutions, ensuring data accuracy, supporting user adoption, and maintaining high-quality system delivery. You will work closely with stakeholders to improve processes, automate workflows, and enable teams with meaningful reporting and documentation.

KEY RESPONSIBILITIES

• Design, build, and maintain HubSpot solutions to support business requirements.
• Configure and optimize workflows, pipelines, custom properties, forms, lists, and dashboards.
• Validate data accuracy and integrity across HubSpot records and reporting assets.
• Collaborate with stakeholders to understand reporting needs and deliver actionable insights.
• Develop and execute test plans and test scenarios for new configurations and enhancements.
• Perform quality checks on workflows, automations, and system changes before launch.
• Monitor implementation quality and recommend improvements where appropriate.
• Investigate and resolve HubSpot-related issues involving processes, automation, data, and system functionality.
• Support users with system questions, troubleshooting, and process guidance.
• Create and maintain clear documentation for all system configurations, workflows, processes, and changes.

REQUIRED EDUCATION & EXPERIENCE

• Bachelor's Degree
• 3 to 5years of proven experience implementing and administering HubSpot CRM and related HubSpot hubs.
• Strong understanding of HubSpot workflows, automation, pipelines, properties, forms, dashboards, and reporting.
• Experience conducting User Acceptance Testing (UAT) and managing defect resolution.
• Strong analytical and problem-solving skills with a focus on process improvement.
• Experience documenting business and technical processes.
• Excellent communication and stakeholder management skills.
• Ability to work independently while managing multiple priorities and deadlines.

PREFERRED EXPERIENCE

• HubSpot certifications.
• Experience with CRM data management, reporting, and data quality initiatives.
• Experience supporting multiple user groups and cases e.g. Operations and Commercial teams.
• Knowledge of integration concepts and business process automation.
• Knowledge of Healthcare or Clinical Research