Lead Business Engineer

Dover Corporation; Duluth (MN); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Business Engineer to drive business growth through customer engagement and technical support. This role involves translating customer needs into actionable solutions while maintaining data integrity in the CRM system. You will lead quality audits, support strategic planning, and represent the company at events. Join a forward-thinking organization committed to sustainable energy solutions and make a meaningful impact in a collaborative environment. If you are passionate about innovation and customer success, this opportunity is perfect for you!

Benefits

401(k) Plan

Health Insurance

Wellness Programs

Flexible Spending Accounts

Disability and Life Insurance

Paid Leaves

Employee Discounts

Counseling Services

Qualifications

• Experience in customer-facing roles with a focus on technical and commercial tasks.
• Strong analytical skills for market research and financial analysis.

Responsibilities

• Support the Sales organization with advanced technical and commercial tasks.
• Conduct customer and market research to identify new opportunities.

Skills

Customer Interaction

Data Management

Technical Support

Project Management

Market Research

Education

Bachelor's Degree in Engineering or Business

Tools

CRM Systems

SSP G8 Selection Software

Job description

Lead Business Engineer

Location: Duluth, GA, US, 30096

Work Arrangement: Remote

At SWEP, we believe our future depends on giving more energy than we take – to our planet and our people. As the world's leading supplier of efficient heat transfer technology, we are driving the transition to sustainable energy usage. We are dedicated to creating more from less energy, material, and space.

For us at SWEP, it's more than just a job; it's a commitment to making a difference by finding new ways to make energy last longer—globally and locally. We aim for record-breaking growth and seek individuals who think entrepreneurially, have an open mind, care about the environment, and want to inspire and be inspired. Join us!

In close cooperation with customers and guided by the Sales team and the Team Manager, drive business by supporting the Sales organization and our customers in advanced technical and commercial tasks.

Responsibilities:

• Interact with customers at all levels to translate needs into functional actions.
• Maintain data and information in the SWEP CRM system, logging activities and updating records.
• Execute product selection and quoting from RFQ to order completion, setting prices according to guidelines and discounts.
• Provide commercial and technical support for SWEP customers, including complex requests like 2-phase calculations and advanced customizing.
• Train and support internal and external users of SSP G8 selection software and facilitate its integration.
• Evaluate material specifications and certifications, ensuring requirements are met.
• Lead quality audits and support customer visits to SWEP factories.
• Coordinate stock setups, prepare new items, and analyze profitability and stock turns.
• Conduct customer and market research to identify new opportunities.
• Participate in internal projects and customer-specific initiatives, acting as a project leader when needed.
• Assist with product phase in/out processes, including data collection and customer approval.
• Support strategic planning and business opportunity evaluation through financial analysis.
• Create and maintain customer-specific pricelists.
• Handle field failure reports and follow up on claims.
• Provide training in your area of expertise.
• Represent SWEP at events, exhibitions, and conferences.
• Stay updated on market trends and technological developments.

Benefits: Our total rewards package includes a 401(k) plan, health insurance, wellness programs, flexible spending accounts, disability and life insurance, adoption and fertility benefits, commuter benefits, paid leaves, employee discounts, and counseling services.

We are part of the Dover Corporation, with a global presence in over 50 countries, committed to supporting our customers with innovative solutions and fostering rewarding partnerships.

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information.

If you require accommodations during the application process, please contact [e-mail], specifying the job title and location.

Beware of recruitment fraud. Verify all job offers through our official channels at https://careers.dovercorporation.com/.