Lead Budtender - Open/Close, Elevate Customer Experience

Vireo; Titusville (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision and life

HSA / FSA

Wellness days

Volunteer hours

401k with employer match

Job summary

Vireo is seeking a Lead Budtender to promote and sell cannabis products while delivering exceptional customer service. You will help manage in-store operations, assist customers in person and by phone, and ensure accurate online order processing.

As a keyholder, you will open/close the store and oversee POS procedures to uphold service standards. You should have strong retail or customer service experience, be reliable and flexible, and able to lift 25 lbs and work in a fast-paced environment.

Qualifications

• Sales experience in a retail store environment preferred, but not required.
• Customer service experience in restaurant, hospitality, or retail.
• Reliable, punctual, dependable, and trustworthy.
• Ability to work in a fast-paced environment.
• Flexibility to work days, nights, weekends, and holidays.
• High school diploma, GED, or equivalent.
• Ability to lift at least 25 lbs and to stand, sit, bend, kneel, crouch, and reach.
• Reliable transportation to the store.

Responsibilities

• Promote and sell products, ensuring high levels of customer satisfaction and delivering excellent service.
• As a keyholder, open and close the store, manage POS, cash handling, and service standards on the sales floor.
• Greet and check in customers in a friendly manner and ensure satisfaction.
• Promote and sell products by engaging customers and sharing product knowledge.
• Assist customers in store and over the phone and process online orders accurately.
• Use and train others on the POS system, cash handling, safe audits and change drops.
• Open and close the store as a keyholder and model service standards for the budtender team.
• Complete other duties and responsibilities as assigned.

Skills

Retail sales

Customer service

Reliability

Adaptability

Flexibility

POS experience

Team player

Education

High school diploma or GED

Tools

POS system

Job description

Vireo is seeking a Lead Budtender to promote and sell cannabis products while delivering exceptional customer service. You will help manage in-store operations, assist customers in person and by phone, and ensure accurate online order processing.

As a keyholder, you will open/close the store and oversee POS procedures to uphold service standards. You should have strong retail or customer service experience, be reliable and flexible, and able to lift 25 lbs and work in a fast-paced environment.