Lead Budtender - Elevate Customer Experience & Sales

Ayr Wellness; Reno (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Ayr Wellness in Reno, NV seeks a Lead Budtender to lead the dispensary team, drive customer experience, and execute sales initiatives. You will implement product knowledge, compliance, and process improvements to meet store targets.

The ideal candidate has strong customer service experience, flexibility in shifts, and a passion for cannabis, contributing to a compliant, high-performing retail environment.

Qualifications

• Must stay current with policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.

Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions.
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
• Performs other duties as assigned by Management staff
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Skills

Customer service

Communication

Retail knowledge

Team collaboration

Education

High School Diploma or GED

Job description

Ayr Wellness in Reno, NV seeks a Lead Budtender to lead the dispensary team, drive customer experience, and execute sales initiatives. You will implement product knowledge, compliance, and process improvements to meet store targets.

The ideal candidate has strong customer service experience, flexibility in shifts, and a passion for cannabis, contributing to a compliant, high-performing retail environment.