Lead Budtender: Elevate Customer Experience & Sales

Renew Cannabis Co.; Reno (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team and elevate customer service. You will model best practices, train staff, and drive sales while ensuring regulatory compliance and a premium shopping experience.

The ideal candidate brings strong customer service experience, a passion for cannabis, and the ability to adapt to a fast-paced retail environment. This role emphasizes teamwork, process improvement, and a customer-first approach.

Qualifications

• Must comply with all state cannabis regulations.
• Must be at least 21 years old per state law.
• Background check clearance required.
• Availability for varied shifts, including weekends and holidays.
• Strong communication and customer service skills.

Responsibilities

• Provide knowledge and personalized customer experience about premium cannabis products.
• Resolve customer questions quickly and inform management of unresolved concerns.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory systems.
• Maintain clean, stocked, and welcoming dispensary environment.
• Meet or exceed daily sales targets through customer-first selling approach.
• Assist management in ensuring compliance with procedures.

Skills

Customer service

Retail sales

Communication

Team collaboration

Education

High School Diploma or GED

Tools

POS system

Inventory tracking

Job description

Ayr Wellness in Reno, NV is seeking a Lead Budtender to guide the dispensary team and elevate customer service. You will model best practices, train staff, and drive sales while ensuring regulatory compliance and a premium shopping experience.

The ideal candidate brings strong customer service experience, a passion for cannabis, and the ability to adapt to a fast-paced retail environment. This role emphasizes teamwork, process improvement, and a customer-first approach.