Senior Budtender & Customer Experience Leader

Ayr Wellness; Port Reading (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

The Lead Budtender at Ayr Wellness in New Jersey leads the dispensary team by modeling excellence in service, training, and compliance. You will drive sales and customer experience initiatives while ensuring accurate order fulfillment and adherence to state policies.

We seek a process‑oriented professional with a track record of continuous improvement, capable of mentoring staff, managing inventory, and delivering a superior cannabis shopping experience to patients and customers.

Qualifications

• Minimum 2 years of customer service in a fast-paced retail environment.
• Pass all background checks as required by state cannabis regulations.
• Accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.

Responsibilities

• Provides knowledge, guidance, and a personalized experience to each customer by explaining potential benefits of Premium Cannabis products.
• Ensures customer questions or concerns are resolved quickly and completely and communicates unresolved concerns to management.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders using the POS and inventory tracking systems in compliance with policies.
• Adapts to varied sales volume, maintains a customer-first mindset, and assists in keeping the dispensary stocked and clean.
• Meets/exceeds day-to-day sales targets within each dispensary and follows the customer experience selling cycle.

Skills

Customer service

Communication

Relationship building

Education

High School Diploma or GED

Tools

POS system

Inventory management system

Job description

The Lead Budtender at Ayr Wellness in New Jersey leads the dispensary team by modeling excellence in service, training, and compliance. You will drive sales and customer experience initiatives while ensuring accurate order fulfillment and adherence to state policies.

We seek a process‑oriented professional with a track record of continuous improvement, capable of mentoring staff, managing inventory, and delivering a superior cannabis shopping experience to patients and customers.