Senior Budtender & Customer Experience Lead

Ayr Wellness; Wilmington (DE); On-site; USD 40,000 - 55,000; Full time

Job summary

AYR Wellness in Wilmington, DE is seeking a Lead Budtender to guide the dispensary team, model excellent customer service, and drive initiatives that improve sales and the guest experience. The ideal candidate has strong communication skills, hands-on leadership, and a track record of maintaining regulatory compliance while delivering personalized product guidance.

This role requires flexibility in scheduling and a commitment to creating a welcoming, compliant retail environment for customers

Qualifications

• Experience in fast-paced retail customer service.
• Able to pass background checks and meet state requirements.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Lead dispensary team and improve customer experience.
• Assist customers with product benefits and guidance.
• Process orders using POS and inventory tracking systems.
• Maintain clean, compliant store environment.
• Support management to meet sales targets.
• Ensure procedures reflect regulatory standards.

Skills

Customer service

Communication

Retail operations

POS knowledge

Team leadership

Regulatory compliance

Education

High School Diploma or GED

Tools

POS System

Job description

AYR Wellness in Wilmington, DE is seeking a Lead Budtender to guide the dispensary team, model excellent customer service, and drive initiatives that improve sales and the guest experience. The ideal candidate has strong communication skills, hands-on leadership, and a track record of maintaining regulatory compliance while delivering personalized product guidance.

This role requires flexibility in scheduling and a commitment to creating a welcoming, compliant retail environment for customers