Lead Bilingual Medical Front Desk Coordinator - Midtown

Medix; Houston (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Sick time/PTO weekly

Full-time benefits eligibility

Job summary

Medix in Houston, TX is seeking a Lead Bilingual Medical Front Desk Lead to support busy front-office operations in a multi-specialty clinic. The role combines patient interaction with front-desk leadership, scheduling, administrative duties, and team support.

The ideal candidate has 2+ years of medical office experience, strong customer service, and proven ability to supervise. This contract with potential conversion offers medical, dental, vision benefits and PTO, with a Monday–Friday schedule.

Qualifications

• 2+ years of medical office experience required.
• Supervisory or lead experience preferred.
• Dental office experience preferred, but not required.
• Strong customer service and communication skills.
• Excellent organization and multitasking abilities.
• College degree preferred or equivalent experience.

Responsibilities

• Welcome and assist patients in person and by phone.
• Complete accurate patient check-in/out and update EHR.
• Schedule appointments and manage reminders.
• Follow up on no-shows and manage voicemails.
• Explain clinic services, policies, and payment requirements.
• Collect patient co-payments and assist with payment-related duties.
• Address patient questions and concerns and escalated issues when needed.
• Help oversee front-desk and eligibility operations.
• Monitor productivity and assist with staffing needs.
• Support, mentor, and train front-office staff.
• Assist with onboarding and ongoing team education.
• Serve as a liaison between patients, medical/dental staff, and outside healthcare services.
• Manage petty cash and prepare daily patient payment deposits.
• Maintain an organized, professional front-office environment.
• Ensure patient documentation and charts meet compliance requirements.

Skills

Bilingual

Customer service

Communication skills

Leadership / supervisory

Education

College degree preferred; equivalent experience

Job description

Lead Bilingual Medical Front Desk Coordinator - Midtown (258205) Houston, Texas

Salary: USD20 - USD24 per hour + Medical/Dental/Vision/PTO/401k

Bilingual Medical Front Desk Lead (Supervisor)

Location: Houston, TX 77002 (Midtown Area)
Schedule: Monday-Friday, 8:30 AM-5:30 PM
Pay: $20-$24/hr based on experience + Full-Time Benefits
Duration: 6-month contract with potential to convert to a permanent position
Start Date: ASAP, pending required compliance clearance

Position Overview

We are seeking a Bilingual Front Desk Lead to support daily front-office operations in a busy healthcare setting (mmulti-specialty). This role will combine hands‑on patient interaction with front-desk leadership, scheduling, administrative responsibilities, and team support.

Key Responsibilities

• Welcome and assist patients in person and by phone
• Complete accurate patient check‑in/check‑out and update EHR information
• Schedule appointments and manage appointment reminders
• Follow up on no‑shows and manage patient voicemails
• Explain clinic services, policies, and payment requirements
• Collect patient co‑payments and assist with payment‑related duties
• Address patient questions and concerns and escalated issues when needed
• Help oversee front‑desk and eligibility operations
• Monitor productivity and assist with staffing needs
• Support, mentor, and train front‑office staff
• Assist with onboarding and ongoing team education
• Serve as a liaison between patients, medical/dental staff, and outside healthcare services
• Manage petty cash and prepare daily patient payment deposits
• Maintain an organized, professional front‑office environment
• Ensure patient documentation and charts meet compliance requirements

Requirements

• 2+ years of medical office experience required
• Previous supervisory or lead experience preferred
• Dental office experience preferred, but not required
• Strong customer service and communication skills
• Excellent organization and multitasking abilities
• Comfortable working directly with patients and supporting a healthcare team
• College degree preferred; equivalent experience may be considered

Ideal Candidate

Someone with strong healthcare front‑office experience who is comfortable leading/managing a team, working directly with patients, handling administrative responsibilities, and supporting both medical and dental operations.

As a Medix employee during the contract period, eligible benefits include:

• Medical, dental, and vision benefits
• Sick time/PTO accumulated weekly
• Full‑time benefits eligibility after meeting applicable hours requirements

Compliance: Employment is contingent upon successful completion of required background, drug screen, employment verification, education verification, and health screening.