Lead Behavioral Health Coordinator

Socket.dev; Lake Elmo (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

HealthPartners Regions in Lake Elmo is seeking a Lead Behavioral Health Coordinator to lead the Development Pediatric team, ensure protocols are followed, and manage scheduling, referrals, registration, and clinic reception for the designated area. The role serves patients of all ages, primarily adults.

The position requires strong customer service, computer and phone system skills, and the ability to work under pressure while maintaining attention to detail.

Qualifications

• High school diploma or equivalent required.
• Five years of office clerical experience, including at least two years in a medical office setting.

Responsibilities

• Lead the Development Pediatric team and ensure adherence to established protocols.
• Batch daily charges and provide patient appointment scheduling.
• Handle appointment referrals, information, registration and clinic reception for designated area.
• Work with patients of all ages, primarily adults, and respond to inquiries effectively.

Skills

Customer service

Computer skills

Phone system

Attention to detail

Work under pressure

Communication

Education

High school diploma or equivalent

Tools

EPIC

Job description

HealthPartners Regions is looking to hire a Lead Behavioral Health Coordinator to join our outpatient Behavioral Health team in Lake Elmo! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The purposes of this position are: To act as a team lead for the Development Pediatric team, to assure that established protocols and systems are maintained, to batch daily charges, to provide patient appointment scheduling, appointment referral administration/information, registration, and clinic reception services to designated area, and to perform related duties as assigned. Works with patients of all ages, primarily adults.

Work Schedule:

Monday - Friday 8:00AM - 4:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:

  • High school diploma or equivalent

  • Five years office clerical experience, including a minimum of two years in a medical office setting.

• Knowledge, Skills, and Abilities:

  • Exceptional customer service skills (internal and external)

  • Expertise use of computer, phone system and other office machines

  • Knowledge of all policies, procedures and regulations relating to position and clinic assignment

  • Ability to systematically and skillfully respond to telephone calls and customer requests

  • Ability to work under pressure

  • Attention to details in distracting environment

Preferred Qualifications:

• Education, Experience or Equivalent Combination:

  • Experience in a healthcare setting and EPIC

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.