Lead BAS Field Technician - On-Site Troubleshooter & Mentor

Divcon; San Antonio (TX); In loco; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

401K with Employer Match

Disability Coverage

Flexible PTO

Descrizione del lavoro

Divcon seeks a Lead Service Technician to provide on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. You will lead technicians, troubleshoot customer issues, and drive quotes with sales leadership.

You’ll work with Field Service Manager and VP of Service to identify training opportunities and ensure Divcon standards are met. Strong customer-facing skills are essential.

Competenze

• 6+ Years experience with Delta Controls (preferred) or similar BAS platforms.
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Valid driver’s license and ability to travel locally.

Mansioni

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
• Suggest training courses (both external and internal) to leadership team for technicians.
• Assist office team in quoting new service work opportunities
• Work an on-call schedule as assigned.

Conoscenze

Delta Controls BAS

HVAC expertise

Leadership

Troubleshooting

Customer communication

Documentation

Reading schematics

Networking (BACnet/IP)

Travel readiness

Formazione

Relevant technical training/certifications

Strumenti

Delta Controls BAS platform

BACnet/IP

Field service tools

Descrizione del lavoro

Divcon seeks a Lead Service Technician to provide on-site service, troubleshooting, maintenance, and support for Delta Controls BAS. You will lead technicians, troubleshoot customer issues, and drive quotes with sales leadership.

You’ll work with Field Service Manager and VP of Service to identify training opportunities and ensure Divcon standards are met. Strong customer-facing skills are essential.