Banquet Captain

Arizona Grand Resort & Spa; Phoenix (AZ); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Arizona Grand Resort & Spa is seeking a polished banquet leadership professional to design and direct daily banquet operations in a four-diamond setting. You will supervise setup, service, and breakdown, ensuring every detail aligns with resort standards and client expectations.

With 2+ years leading banquet teams, you will mentor staff, manage labor forecasts, and maintain a high level of professionalism and polish befitting a premier destination in Phoenix.

Qualifications

• High school diploma or equivalent required.
• Two-plus years leading banquet teams.
• Maricopa County Food Service Worker card required.
• Arizona Title IV Alcohol Certification required.
• Familiarity with Resort Standards and AAA Diamond benchmarks.

Responsabilités

• Design and lead the daily rhythm of banquet functions from start to finish.
• Direct a team through setup, service, and breakdown with precision.
• Collaborate with departments and clients to ensure every detail hits its mark.
• Oversee banquet checks, labor forecasts, and function reviews with accuracy.
• Mentor and train junior hospitality staff to uphold four-diamond service.

Connaissances

Leadership

Communication under pressure

Hospitality knowledge

Professionalism

Formation

High school diploma or equivalent

Description du poste

Lead the Grand Stage Where Phoenix Celebrates

Against the backdrop of Arizona’s iconic South Mountain, where the desert sun paints every evening in gold and copper, Arizona Grand Resort & Spa has built a reputation for orchestrating moments that guests remember for a lifetime. We’re searching for a polished, decisive leader to step into the spotlight and conduct the symphony of service that defines our banquet experience.

This isn’t just event execution — it’s choreography. It’s precision. It’s the art of transforming a ballroom into the backdrop of someone’s most important day.

What You’ll Orchestrate

• Design and lead the daily rhythm of banquet functions from first glance to final farewell
• Command a team through flawless set-up, seamless service, and swift breakdown
• Partner across departments and with clients to ensure every detail hits its mark
• Handle the behind-the-scenes mechanics — banquet checks, labor forecasts, function reviews — with sharp precision
• Mentor and train the next generation of hospitality talent
• Safeguard the elegance and readiness of our ballroom spaces
• Champion the HEARTfelt culture that makes Arizona Grand Resort a four-diamond destination

What You Bring to the Table

• A high school diploma or equivalent — the foundation for your next chapter
• Two-plus years leading banquet teams, with the instincts to match
• Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification
• A command of food and beverage service standards that borders on instinct
• The agility to move swiftly and gracefully through tight, bustling spaces
• Decisiveness under pressure and clarity in communication
• A sharp memory for Resort Standards, AAA Diamond benchmarks, and mystery shopper expectations
• An unshakable sense of professionalism and polish befitting a four-diamond address

Why Here, Why Now

Phoenix isn’t just a city — it’s a canvas of endless blue skies, dramatic desert landscapes, and a culture that blends Southwestern soul with modern sophistication. At Arizona Grand Resort & Spa, you’ll work where guests come to escape, celebrate, and indulge — surrounded by lush pools, championship golf, and the kind of hospitality that turns first-time visitors into lifelong fans.

This is your opportunity to lead with purpose, create with precision, and build a career as vibrant as the city around you.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Source: Hospitality Online