Banquet Captain

Marc Rose; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Arizona Grand Resort & Spa seeks a polished, decisive leader to orchestrate the banquet experience from setup through breakdown, partnering with clients and departments to hit every mark.

You will mentor staff, uphold resort standards, and maintain elegance in our four-diamond ballroom spaces, guiding a team in a high-energy, guest-focused environment.

Qualifications

• Two+ years leading banquet teams.
• Knowledge of food service standards and hospitality best practices.
• Maricopa County Food Service Worker card and AZ Title IV Alcohol Certification.
• Ability to move swiftly and gracefully in busy spaces.
• Decisiveness under pressure and clear communication.
• Familiarity with Resort Standards, AAA Diamond benchmarks, and mystery shopper expectations.
• Professionalism befitting a four-diamond address.

Responsibilities

• Design and lead the daily rhythm of banquet functions from first glance to final farewell.
• Command a team through flawless set-up, seamless service, and swift breakdown.
• Partner across departments and with clients to ensure every detail hits its mark.
• Handle banquet checks, labor forecasts, and function reviews with sharp precision.
• Mentor and train the next generation of hospitality talent.
• Safeguard the elegance and readiness of ballroom spaces.
• Champion the HEARTfelt culture that defines the property.

Skills

Leadership

Decision making

Communication

Professionalism

Agility

Team management

Hospitality standards

Memory for standards

Education

High school diploma or equivalent

Job description

Lead the Grand Stage Where Phoenix Celebrates

Against the backdrop of Arizona’s iconic South Mountain, where the desert sun paints every evening in gold and copper, Arizona Grand Resort & Spa has built a reputation for orchestrating moments that guests remember for a lifetime. We’re searching for a polished, decisive leader to step into the spotlight and conduct the symphony of service that defines our banquet experience.

This isn’t just event execution — it’s choreography. It’s precision. It’s the art of transforming a ballroom into the backdrop of someone’s most important day.

What You’ll Orchestrate

• Design and lead the daily rhythm of banquet functions from first glance to final farewell
• Command a team through flawless set-up, seamless service, and swift breakdown
• Partner across departments and with clients to ensure every detail hits its mark
• Handle the behind-the-scenes mechanics — banquet checks, labor forecasts, function reviews — with sharp precision
• Mentor and train the next generation of hospitality talent
• Safeguard the elegance and readiness of our ballroom spaces
• Champion the HEARTfelt culture that makes Arizona Grand Resort a four-diamond destination

What You Bring to the Table

• A high school diploma or equivalent — the foundation for your next chapter
• Two-plus years leading banquet teams, with the instincts to match
• Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification
• A command of food and beverage service standards that borders on instinct
• The agility to move swiftly and gracefully through tight, bustling spaces
• Decisiveness under pressure and clarity in communication
• A sharp memory for Resort Standards, AAA Diamond benchmarks, and mystery shopper expectations
• An unshakable sense of professionalism and polish befitting a four-diamond address

Why Here, Why Now

Phoenix isn’t just a city — it’s a canvas of endless blue skies, dramatic desert landscapes, and a culture that blends Southwestern soul with modern sophistication. At Arizona Grand Resort & Spa, you’ll work where guests come to escape, celebrate, and indulge — surrounded by lush pools, championship golf, and the kind of hospitality that turns first-time visitors into lifelong fans.

This is your opportunity to lead with purpose, create with precision, and build a career as vibrant as the city around you.

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

• This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.