Automotive Service Manager

Waltmassey; McComb (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Match

Paid Holidays

Paid Vacation

Paid Training & Leadership Development

Career Growth

Team Oriented Environment

Job summary

Walt Massey, a Gulf Coast automotive group, is seeking an experienced Service Manager to lead a fast-paced service department and deliver an exceptional customer experience. You will coach a high-performing team of service advisors and technicians, drive profitability, and ensure clear communication on repairs, pricing, and timelines.

You will recruit, train, and mentor staff, establish goals and budgets, and strive for continuous improvement in CSI scores and service excellence.

Qualifications

• 3+ years of automotive Service Manager experience
• Proven leadership and team-building skills
• Strong customer service and conflict-resolution abilities
• Excellent communication and organizational skills
• Experience managing departmental performance, budgets, and profitability
• Results-driven with a passion for developing people

Responsibilities

• Lead, coach, and develop a high-performing team of service advisors, technicians, and support staff.
• Drive department profitability while maintaining exceptional customer satisfaction.
• Ensure customers receive clear communication regarding vehicle repairs, maintenance recommendations, pricing, and timelines.
• Monitor repair progress and keep customers informed throughout the service process.
• Recruit, train, mentor, and evaluate service department personnel.
• Establish department goals, budgets, and performance objectives with strategies for growth.
• Maintain and improve CSI scores by resolving customer concerns quickly and professionally.
• Ensure efficient workflow, productivity, and compliance with manufacturer and dealership standards.

Skills

Leadership

Customer Service

Communication

Conflict Resolution

Time Management

Education

High School Diploma or Equivalent

Job description

Service Manager

Lead a High-Performing Team at Walt Massey

Driven By You. Powered By Opportunity.

Are you an experienced automotive Service Manager who thrives on building successful teams, delivering exceptional customer experiences, and driving department performance? If you're looking for a dealership that values leadership, rewards results, and invests in your success, we want to hear from you.

At Walt Massey, we're more than a dealership—we're a family of professionals committed to delivering an extraordinary automotive experience. We believe great leaders create great teams, and we provide the resources, support, and culture to help you succeed.

If you're ready to take your career to the next level with one of the fastest-growing automotive groups on the Gulf Coast, apply today.

What We Offer

• Competitive compensation

• Health Insurance

• Dental & Vision Insurance

• 401(k) with Company Match

• Paid Holidays

• Paid Vacation

• Paid Training & Leadership Development

• Career Growth Opportunities

• Supportive, Team-Oriented Work Environment

What You'll Do

As our Service Manager, you'll lead the daily operations of a fast-paced service department while creating an outstanding experience for every customer.

Responsibilities include:

• Lead, coach, and develop a high-performing team of service advisors, technicians, and support staff.

• Drive department profitability while maintaining exceptional customer satisfaction.

• Ensure customers receive clear communication regarding vehicle repairs, maintenance recommendations, pricing, and timelines.

• Monitor repair progress and keep customers informed throughout the service process.

• Recruit, train, mentor, and evaluate service department personnel.

• Establish department goals, budgets, and performance objectives while implementing strategies for continued growth.

• Maintain and improve Customer Satisfaction (CSI) scores by resolving customer concerns quickly and professionally.

• Ensure efficient workflow, productivity, and compliance with manufacturer and dealership standards.

• Stay current on industry trends, manufacturer programs, and emerging automotive technologies.

• Foster a positive, accountable culture focused on teamwork, continuous improvement, and operational excellence.

What We're Looking For

• Minimum of 3 years of automotive Service Manager experience

• Proven leadership and team-building skills

• Strong customer service and conflict-resolution abilities

• Excellent communication and organizational skills

• Experience managing departmental performance, budgets, and profitability

• Results-driven mindset with a passion for developing people

• High school diploma or equivalent (college coursework is a plus)

• Valid driver's license with a clean driving record

If you're ready to lead a team, make an impact, and grow your career with a company that believes in promoting from within, apply today and become part of the Walt Massey family.

Walt Massey is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.