Lead Auto Claims: Property Damage Supervisor

First Chicago Insurance Company (FCIC; Chicago (IL); On-site; USD 49,000 - 94,000; Full time

Benefits offered by this job

Competitive Salaries

Excellent benefits

Growth opportunities

Medical and Dental and Vision Reimbur*

Job summary

First Chicago Insurance Company in the Chicago area is seeking a Property Damage Supervisor to oversee the Auto Claims unit, ensuring compliance with state regulations and thorough, fair investigations of claims.

You will lead, mentor and review performance of the adjusters, monitor production, manage staff development, and drive process improvements to meet quality and service goals. This on-site role offers growth opportunities.

Qualifications

• 5+ years auto liability property damage claims handling experience
• Prior Supervisory experience over Auto Adjusters preferred
• Prior Non-Standard Auto Claims experience a plus, not required
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Background in personnel selection, goal setting, monitoring and communicating performance
• Good leadership, training and development skills.
• Excellent communication, interpersonal and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor
• On-Site position.

Responsibilities

• Lead, motivate, and provide direction to the unit adjusters
• Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
• Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
• Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
• Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes
• Identify Systems issues / concerns and make suggestions for enhancements
• Manage the administrative functions of the unit which include:
• Review, provide direction and assign new losses
• Setting performance objectives and monitoring performance results
• Conduct performance appraisals
• Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
• Conduct unit meetings
• Review and respond to Department of Insurance inquiries
• Review and direct claim activity on customer inquiries
• Assure all compliance and customer service regulations / initiatives are met

Skills

Claims handling

Supervisory experience

Technical background

Independent work

People management

Leadership

Communication

Job description

First Chicago Insurance Company in the Chicago area is seeking a Property Damage Supervisor to oversee the Auto Claims unit, ensuring compliance with state regulations and thorough, fair investigations of claims.

You will lead, mentor and review performance of the adjusters, monitor production, manage staff development, and drive process improvements to meet quality and service goals. This on-site role offers growth opportunities.