Property Damage Claims Director

Warrior Insurance Network

Bedford Park (IL)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental

Long Term Disability

Job summary

First Chicago Insurance Company is seeking an Auto Claims Director on-site in Bedford Park, IL, to oversee a Property Damage Unit. The role includes guiding auto adjusters, ensuring compliant handling, and maintaining file quality and productivity.

The candidate should have 5+ years in auto liability property damage and at least 3 years in supervising adjusters, with strong leadership and communication skills to ensure high standards.

Qualifications

5+ years auto liability property damage claims experience.
3+ years of Supervising/Managing Auto Claims Adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
Background in personnel selection, goal setting, monitoring and communicating performance.
Good leadership, training and development skills.
Excellent communication, interpersonal and organizational skills.
On-Site position in Bedford Park, IL.

Responsibilities

Lead, motivate, and provide direction to the unit auto adjusters.
Conduct file and diary reviews for monitoring adjuster work and ensure documentation, fair claim settlements, and quality standards are met.
Approve settlements within authority after coverage and facts investigation.
Review reports and support procedures to improve settlement process and customer service levels.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Determine training needs and participate in programs for personnel and processes.
Identify system issues and suggest enhancements.
Manage administrative functions: review new losses, set performance objectives, conduct appraisals, daily file reviews for payments, direct activities with departments, conduct meetings, respond to inquiries, ensure compliance.

Skills

Leadership

Team management

Training and development

Communication

Education

Licensed claim adjuster/supervisor

Job description

We are adding to our Auto Claims Leadership Team!!

The Auto Property Damage Director is responsible for oversight of the overall productivity and personnel of an Auto Property Damage Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines, understanding of policy language and coverages, as well as assuring proper investigation and conclusions of claims. Position also includes monitoring production, staff development and the quality of files assigned to the Unit.

DUTIES & RESPONSIBILITIES:

Lead, motivate, and provide direction to the unit auto adjusters
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes
Identify Systems issues / concerns and make suggestions for enhancements
Manage the administrative functions of the unit which include:
- Review / provide direction on new losses
- Setting performance objectives and monitoring performance results
- Conduct performance appraisals
- Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
- Conduct one on one and unit meetings
- Review and direct claim activity Department of Insurance inquiries
- Review and direct claim activity on customer inquiries
- Assure all compliance and customer service regulations / initiatives are met

QUALIFICATIONS REQUIRED:

5+ years auto liability property damage claims experience
3+ years of Supervising/Managing Auto Claims Adjusters
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Background in personnel selection, goal setting, monitoring and communicating performance
Good leadership, training and development skills.
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor
Non-Standard experience a plus but not required
Fluent in Spanish is a plus but not required
On-Site position in Bedford Park, IL.

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: