Lead Associate/Shift Leader

Tommy's Express Car Wash; Olathe (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Associate to help manage a dynamic team in a fast-paced environment. This role offers a unique opportunity to inspire others while ensuring exceptional customer experiences. You will supervise daily operations, maintain high wash quality, and lead a team dedicated to delivering outstanding service. If you are passionate about guest satisfaction and have a knack for technology, this position is perfect for you. Join a company that values its employees and offers a range of benefits, including bonuses, health insurance, and a flexible schedule, making it an exciting place to grow your career.

Benefits

Bonus plan

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Qualifications

• 1+ year of supervisory experience in guest services or retail.
• Comfortable with technology and willing to learn new systems.

Responsibilities

• Ensure excellent customer experiences and supervise daily operations.
• Inspire and develop team members through coaching and training.

Skills

People management

Customer service

Technology confidence

Communication skills

Problem-solving

Mechanical skills

Education

High school diploma or equivalent

Tools

Point-of-sale system

Various equipment and tools

Job description

Tommy’s Express is looking for a Lead Associate to help manage the team in our Overland Park location. $18 - $20/hour, excellent bonuses + benefits! We’re seeking supervisors to help lead our teams and deliver a service our guests love!

If you love providing and creating a stellar guest experience, are confident with technology and have prior experience leading an operations, food service, or retail team, you will love Tommy's Express!

Benefits:

• Bonus plan;
• 401(k) matching;
• Dental insurance;
• Employee discount;
• Flexible schedule;
• Health insurance;
• Life insurance;
• Paid time off;
• Referral program;
• Tuition reimbursement;
• Vision insurance.

Key Responsibilities:

• Ensure a consistently great customer experience for all guests and the highest wash quality;
• Supervise day-to-day operations and align practices to the company’s vision, principles, and policies;
• Inspire others and help build a dynamic, strong team by assisting with interviewing, hiring, coaching, supervising, scheduling, and evaluating associates;
• Maintain accurate and up-to-date records related to operations, human resources, preventative maintenance, and inventory; collect and enter data and photo/video documentation into a computer system;
• Ensure a safe work environment;
• Make good decisions to resolve issues quickly and appropriately;
• As a key holder, execute store operations during scheduled shifts including store opening and closing duties, and run bank deposit as needed;
• Perform other operations, maintenance and carwash site care duties, as requested.

Qualifications & Skills:

• At least one year of successful people management/supervisory experience in guest services, retail and/or the food service industry; carwash experience not required;
• Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems;
• Comfort with technology and ability to quickly learn a point-of-sale system and a variety of applications on both Apple and PC devices;
• Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills;
• Ability to maintain clear and transparent communication, both verbally and in writing;
• Willingness to abide by our uniform appearance standards and consent to a background check;
• Availability to work a flexible schedule based upon project and training requirements;
• Valid driver’s license required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. Specific vision abilities required by this job include close vision and ability to adjust focus; must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools. This position may require frequent bending, moving, lifting, and carrying material weighing up to 50 pounds, and climb ladders of various sizes; standing or walking up to eight hours each day; and working in all weather conditions.