Lead, Application Support & Incident Management

Ethereum Technologies LLC; Cincinnati (OH); On-site; USD 89,000 - 126,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Ethereum Technologies in Cincinnati, OH is seeking an Application Support Lead to manage enterprise application support, incident and problem management, and coordination with offshore teams. The role emphasizes strong technical skills across Java/Groovy, front-end React/Vue, and monitoring dashboards.

You will own SLA metrics, publish weekly reports, and drive continuous improvement through RCA and proactive monitoring.

Qualifications

• Experience leading enterprise application support and incident management.
• Proven ability to perform root cause analysis and drive fixes.
• Strong troubleshooting across app integrations and databases.
• Experience with incident SLA reporting and stakeholder updates.

Responsibilities

• Own end-to-end incident and problem management across L1–L3.
• Define and track SLA metrics like response and resolution times.
• Lead troubleshooting using logs and DB analysis to find root causes.
• Publish weekly operational reports and leadership scorecards.
• Coordinate offshore teams to review analysis quality and processes.
• Support UW Automation apps and related integrations.

Skills

Incident management

Root cause analysis

Log analysis

Stakeholder communication

Tools

ServiceNow

Dynatrace

Grafana

UC4 Automic

React/Vue

Job description

Ethereum Technologies in Cincinnati, OH is seeking an Application Support Lead to manage enterprise application support, incident and problem management, and coordination with offshore teams. The role emphasizes strong technical skills across Java/Groovy, front-end React/Vue, and monitoring dashboards.

You will own SLA metrics, publish weekly reports, and drive continuous improvement through RCA and proactive monitoring.