Application Support Engineer

MainframeMaster; Tampa (FL); Hybrid; USD 60,000 - 115,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Paid Time Off

Job summary

MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role involves supporting DTCC applications and providing technical assistance to ensure systems operate smoothly. Candidates should have at least 4 years of experience and familiarity with programming and troubleshooting.

This position offers a hybrid working model, allowing for three days onsite and two days remote work. Responsibilities include monitoring production applications and supporting disaster recovery efforts.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Knowledge on application support with basic programming skills.

Responsibilities

• Support DTCC applications by providing monitoring and system support.
• Provide 24x7 support for event monitoring and incident triage.
• Support disaster recovery test planning and execution.

Skills

Application support

Troubleshooting and support skills

Basic programming skills

Problem-solving skills

Familiarity with cloud technologies

Scripting languages

Education

Bachelor's degree or equivalent experience

Tools

DB2

Oracle

AWS

Splunk

Python

COBOL

Job description

# Application Support EngineerDTCCFull-timeTampa, FloridaUSD 60,000 - 115,0000 viewsPosted June 5, 2026## Job DescriptionJOB DESCRIPTIONAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.Your Primary Responsibilities:Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments. Provide 24x7 support for event monitoring, incident triage and critical issue Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Support for organizational change and execution of DTCC’s production application services Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriatelyQualifications:Minimum of 4 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:Knowledge on application support – basic programming skills, log reading and analysis Distributed Application troubleshooting and Support skills. Familiarity working with **relational databases** (**DB2**, **Oracle**, Snowflake) Monitoring and Data Tools experience (**Splunk**, **DynaTrace**, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda) Familiarity with **Cloud Technologies** (**AWS** services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress) Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss) Messaging Queue Systems (IBM **MQ**, **Oracle** AQ, ActiveMQ, RabbitMQ, Kafka) Scripting languages (Bash, **Python**, Ruby, Shell, Perl, **JavaScript**) Strong problem-solving skills with the ability to think creatively. Familiarity with Mainframe troubleshooting and support skills (**COBOL**, **JCL**, **DB2**, **DB2** Stored Procedures, **CICS**, SPUFI, **File aid**)The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.