Lead Application Support Engineer

MainframeMaster; Jersey City (NJ); Hybrid; USD 75,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Flexible work model

Job summary

MainframeMaster is looking for a Lead Application Support Engineer to work in Jersey City. This full-time role involves maintaining and supporting applications in daily operations, collaborating with development teams, and resolving technical support incidents.

The successful candidate will have at least 6 years of experience, knowledge in mainframe systems, and familiarity with programming languages like Cobol and Python. A flexible hybrid work model is offered.

Qualifications

• Minimum of 6 years of related experience.
• Proven expertise in troubleshooting and application support.
• Ability to collaborate with internal teams for solutions.

Responsibilities

• Verify and implement changes to prevent incident recurrence.
• Resolve critical application alerts timely.
• Collaborate with teams to provide solutions.
• Execute disaster recovery protocols during outages.

Skills

Mainframe

Linux

Oracle

Cobol

JCL

Python

ITIL

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Jira

Salesforce

Splunk

Grafana

Job description

# Lead Application Support EngineerDTCCFull-timeJersey City, United StatesUSD 75,000 - 150,0000 viewsPosted June 5, 2026## Job DescriptionJOB DESCRIPTIONAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role: The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.Your Primary Responsibilities:Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidentsResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as neededReview and update knowledge articles and runbooks with application development teams to confirm information is up to dateCollaborate with internal teams to provide answers to application issues and advance to as neededValidate and submit responses to requests for information from onging auditsReview and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as neededIdentify and implement automation opportunities to reduce manual effort associated with application monitoringPartner with development teams to provide feedback into the design and development stages of applicationsComplete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriatelyQualifications:Minimum of 6 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:OS - Mainframe/**Linux**/Unix/WindowsDatabase needed- **Oracle**/**DB2**/**MySQL**Tools - Scheduling (CA/**CA7** and Autosys), ITIL/ **ServiceNow**/**Jira**/Salesforce/**Splunk**/Grafana Languages- **Cobol**/**JCL**/**Java**/C+/**Python**Fosters a culture where honesty and transparency are expected.Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.Invests effort to individually coach others.Builds collaborative teams across the organization.Communicates openly keeping everyone across the organization informed.The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.