Lead, Application Security Digital Experience & Automation

Cybersecurity Jobs; Tempe (AZ); On-site; USD 109,000 - 185,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life and disability insurance

Discretionary bonus program

Well-being benefits

Job summary

Northern Trust is seeking an experienced professional to lead the design and delivery of digital experiences for Application Security. You will create self-service, guided intake, and conversational interfaces that streamline employee requests from discovery to submission.

Using Copilot Studio and Power Platform, you will integrate multiple systems and automate workflows, focusing on practical, secure digital experiences and measurable improvements in service delivery.

Qualifications

• Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
• Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or similar approaches.
• Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.

Responsibilities

• Design and build self-service, conversational, and workflow-driven experiences that improve employee interaction with Application Security services.
• Create guided request and intake experiences that help users submit complete, actionable information before work reaches Application Security teams.
• Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
• Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
• Measure digital-experience performance using usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.

Skills

Self-service design

Workflow automation

Conversational experiences

Education

Bachelor's degree in information systems, computer science, engineering, business, or related discipline

Tools

Copilot Studio

Power Platform

Power Automate

Dataverse

APIs

JSON

Job description

Northern Trust is seeking an experienced professional to lead the design and delivery of digital experiences for Application Security. You will create self-service, guided intake, and conversational interfaces that streamline employee requests from discovery to submission.

Using Copilot Studio and Power Platform, you will integrate multiple systems and automate workflows, focusing on practical, secure digital experiences and measurable improvements in service delivery.