Application Security Digital Experience & Intelligent Automation Lead

Cybersecurity Jobs; Tempe (AZ); In loco; USD 109.000 - 185.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k and pension

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life and disability insurance

Discretionary bonus program

Well-being benefits

Descrizione del lavoro

Northern Trust is seeking an experienced professional to lead the design and delivery of digital experiences for Application Security. You will create self-service, guided intake, and conversational interfaces that streamline employee requests from discovery to submission.

Using Copilot Studio and Power Platform, you will integrate multiple systems and automate workflows, focusing on practical, secure digital experiences and measurable improvements in service delivery.

Competenze

• Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
• Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or similar approaches.
• Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.

Mansioni

• Design and build self-service, conversational, and workflow-driven experiences that improve employee interaction with Application Security services.
• Create guided request and intake experiences that help users submit complete, actionable information before work reaches Application Security teams.
• Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
• Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
• Measure digital-experience performance using usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.

Conoscenze

Self-service design

Workflow automation

Conversational experiences

Formazione

Bachelor's degree in information systems, computer science, engineering, business, or related discipline

Strumenti

Copilot Studio

Power Platform

Power Automate

Dataverse

APIs

JSON

Descrizione del lavoro

In this hands-on leadership role, you will help design and evolve the digital front door for Application Security at Northern Trust. The focus is on self-service, guided navigation, workflow automation, knowledge access, and conversational experiences that support employees from discovery through complete request submission.

Role Overview

You will use approved enterprise technologies, including Copilot Studio and Power Platform, to enable trusted service discovery, requirements navigation, and end-to-end intake. The position emphasizes practical digital-experience delivery and automation to improve how employees interact with Application Security services.

Responsibilities

• Design and build self-service, conversational, and workflow-driven experiences that improve employee interaction with Application Security services.
• Create guided request and intake experiences that help users submit complete, actionable information before work reaches Application Security teams.
• Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
• Develop automation workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining appropriate controls.
• Measure digital-experience performance using usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.

Requirements

• Significant professional experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
• Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or similar approaches.
• Experience translating user needs into practical digital experiences, automation solutions, service improvements, or business-process outcomes.

Technologies

• Copilot Studio
• Power Platform
• Power Automate
• Dataverse
• APIs
• JSON

Preferred Qualifications

• Experience with Copilot Studio, Power Platform, Power Automate, Dataverse, or comparable low-code automation platforms.
• Experience building conversational assistants, agents, chatbots, retrieval experiences, or AI-enabled user experiences.
• Experience supporting cybersecurity, Application Security, technology risk, governance, service delivery, or another enterprise support function.

Salary and Location

Location: Tempe, AZ (onsite)

Salary: USD 108,775 - 184,965 per year (base pay estimate)

Minimum experience: 8 years

Education

Bachelor's degree in information systems, computer science, engineering, business, or a related discipline, or equivalent.

Benefits

• Retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts and disability)
• Paid time off
• Parental and caregiver leave
• Life and accident insurance
• Other voluntary and well-being benefits
• Discretionary bonus program that may include an equity component

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity, including H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. For reasonable accommodation during the employment process, email [e-mail] or discuss requirements with the recruiter you are working with.