Lead Application Engineer Metal Can Packaging

Henkel Corporation; Detroit (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Henkel Corporation in Detroit seeks a customer-focused technical professional to deliver tailored product recommendations and trials. You will perform technical visits, document results in CRM/LIM, and work with field teams to optimize customer processes.

The role emphasizes coaching, remote engagement using AR/VR tools, and collaboration across sales, marketing, and innovation teams to drive value for customers.

Qualifications

• Experience working with customers to develop solutions.
• Ability to conduct training and coaching.
• Familiarity with CRM systems and documentation.

Responsibilities

• Provide product recommendations and training to customers.
• Perform technical visits and demonstrations for customers with CRM/LIM documentation.
• Collaborate with application equipment to enhance customer can making processes.
• Leverage customer feedback to optimize service and identify opportunities for sales colleagues.
• Report quality issues and customer claims to relevant teams.
• Improve customer experience through automated and remote interactions.
• Identify opportunities to create customer value in remote settings using AR/VR tools.
• Possibly supervise laboratory work for samples and report results to customers.
• Communicate with sales, marketing, PD, and cross-functional teams.
• Promote SBU innovations across accounts.

Skills

CRM proficiency

Technical training

Customer service

Job description

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

• Responsible for product recommendations, customized product solutions, new product trials, training and troubleshooting for customers. Consult with customers on solutions generating value for their use cases.
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer can making related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members
• Promote internally SBU innovations and best learnings cross accounts