Field Application Engineer – Tissue & Towel

Henkel AG & Co. KGaA; Bridgewater (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Henkel AG & Co. KGaA in the United States seeks a Field Application Engineer to support the Tissue & Towel business. The role is customer-facing, providing technical service, design of tailored solutions, and collaboration with Sales and cross-functional teams to meet customer needs.

Frequent travel to engage with multiple customer levels from operators to procurement teams is required. Candidate will work with Application Center, Analytical Group and Product Development to ensure successful

Responsibilities

• Conduct on site customer visits for technical service, product recommendations, demonstrations, troubleshooting, and process optimization.
• Develop and communicate value propositions for Henkel solutions.
• Provide high-level support for key accounts and critical NAMX/global customers.
• Coordinate with Application Center, Analytical Group, Product Development, and other internal teams.
• Interact with Operations and Quality teams on process improvements, and to ensure products meet customer requirements
• Build strong relationship with key equipment and substrate manufacturers (OEMs and OMMs) to access cutting-edge expertise.
• Develop and deliver technical training for customers and internal teams.
• Represent Henkel at internal and external events to reinforce market leadership.
• Drive innovation and continuous improvement initiatives.

Job description

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do Henkel Adhesives is seeking a customer-facing Field Application Engineer to support our Tissue & Towel business. This role is critical in delivering technical service, driving value and promoting sustainability through Henkel’s expertise. You will collaborate closely with Sales and cross-functional teams to identify customer needs, design tailored technical solutions, and ensure successful implementation. The position involves frequent travelling, engagement with multiple customer levels, from line operators to corporate technical and procurement teams.

Main Responsibilities

• Customer Engagement & Technical Service -Conduct on site customer visits for technical service, product recommendations, demonstrations, troubleshooting, and process optimization.
• Develop and communicate value propositions for Henkel solutions.
• Provide high-level support for key accounts and critical NAMX/global customers.
• Coordinate with Application Center, Analytical Group, Product Development, and other internal teams.
• Interact with Operations and Quality teams on process improvements, and to ensure products meet customer requirements
• Build strong relationship with key equipment and substrate manufacturers (OEMs and OMMs) to access cutting-edge expertise.
• Develop and deliver technical training for customers and internal teams.
• Represent Henkel at internal and external events to reinforce market leadership.
• Drive innovation and continuous improvement initiatives.
• Ensure compliance with Henkel and regulatory safety, legal, and environmental standards.