Senior Application Engineer - Metal Can Packaging

Henkel Corporation; Detroit (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Henkel Corporation in Detroit seeks a customer-focused technical professional to deliver tailored product recommendations and trials. You will perform technical visits, document results in CRM/LIM, and work with field teams to optimize customer processes.

The role emphasizes coaching, remote engagement using AR/VR tools, and collaboration across sales, marketing, and innovation teams to drive value for customers.

Qualifications

• Experience working with customers to develop solutions.
• Ability to conduct training and coaching.
• Familiarity with CRM systems and documentation.

Responsibilities

• Provide product recommendations and training to customers.
• Perform technical visits and demonstrations for customers with CRM/LIM documentation.
• Collaborate with application equipment to enhance customer can making processes.
• Leverage customer feedback to optimize service and identify opportunities for sales colleagues.
• Report quality issues and customer claims to relevant teams.
• Improve customer experience through automated and remote interactions.
• Identify opportunities to create customer value in remote settings using AR/VR tools.
• Possibly supervise laboratory work for samples and report results to customers.
• Communicate with sales, marketing, PD, and cross-functional teams.
• Promote SBU innovations across accounts.

Skills

CRM proficiency

Technical training

Customer service

Job description

Henkel Corporation in Detroit seeks a customer-focused technical professional to deliver tailored product recommendations and trials. You will perform technical visits, document results in CRM/LIM, and work with field teams to optimize customer processes.

The role emphasizes coaching, remote engagement using AR/VR tools, and collaboration across sales, marketing, and innovation teams to drive value for customers.