LEAD APPLICATION ANALYST

COOPER PEDIATRICS; Camden (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Cooper University Health Care in South Jersey seeks an experienced Application Support Lead to enhance, support, and maintain enterprise applications. You will guide teams of application analysts, troubleshoot complex issues, and ensure customer-focused delivery.

Responsibilities include coordinating work, mentoring teammates, gathering requirements, designing solutions, and managing small to medium projects with stakeholders across the organization. On-call 24x7 support is required.

Qualifications

• 6 years minimum supporting and maintaining an application(s) while providing guidance, leadership, and technical supervision.
• 7-10 years of relevant clinical, certification, and/or technical experience may be considered for candidates with a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
• Strong written and verbal communication skills; ability to mentor and coach teammates.

Responsibilities

• Enhance, support, and maintain applications and provide guidance, leadership, and technical supervision to teams of application analysts.
• Troubleshoot, research, and solve technically challenging problems involving integrated systems.
• Coordinate the work of the team to ensure timely assignment of work and mentor new team members.
• Gather requirements, provide fit-gap analysis, and create effective technical solutions for business needs; document workflows.
• Design, validate and confirm new or changed functionality with the supported environment; manage small to medium projects.
• Collaborate to design, build and execute integration and user acceptance testing; maintain test scripts.
• QA, triage, and assign incidents and change requests; escalate when SLA is at risk.
• Provide second level on-call support 24x7.

Skills

Team leadership

Technical supervision

Stakeholder communication

Education

High School Diploma

Bachelor's Degree in Business/Data Analytics/IT/Healthcare

Job description

About us

AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members. Collaborates with multiple stakeholders to understand the overall business roadmaps and prioritizes accordingly. Comfortable managing and communicating pertinent information as needed. Strong understanding of the business/technical work/workflows. Coordinate the work of the team to ensure timely assignment of work product. Mentor and provide training to new team members, collaborating with the immediate supervisor on coaching, assessing performance, and providing feedback. Gather requirements, provide fit gap analysis, and create effective technical solutions for the business needs; documents current/future state workflows. Design, validate and confirm new or changed functionality with the supported application environment that meets customer specifications. Demonstrate ability to implement and manage small to medium level projects, validating project deadlines are met and elevate issues accordingly. Collaborate with key stakeholders and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts, maintain test scripts in support of new installations, projects, and/or system updates. QA, triage, and assign incident and change requests, validating an equal distribution of work. Appropriately escalated issues to the direct supervisor if the team is unable to satisfy an SLA or if the SOP warrants it. Provide second level on-call support 24x7.

Experience Required

6 years minimum supporting, and maintaining an application or applications while providing guidance, leadership, and technical supervision.

7-10 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.

Education Requirements

High School Diploma Required

Bachelors Degree in Business, Data Analytics, Information Technology/Systems, Healthcare preferred.

License/Certification Requirements

RN, PT, OT, MA, LPN Preferred

Healthcare experience in hospital, medical practice, or health system Preferred

Application specific certification/proficiency within 90 days of hire if applicable.

Special Requirements

Excellent written and verbal communication.

Ability to effectively translate IT terminology and processes with key stakeholders.

Strong customer service skills.

Ability to multitask in high pace work environment.