Applications Analyst

Catalyst Health Group; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Catalyst Health Group is seeking an Applications Analyst to enhance end-user experiences across clinical and business applications. You will manage performances, gather requirements, and implement solutions to improve operational efficiency while collaborating with stakeholders and IT teams.

The role emphasizes change control, testing, training, and cross-functional engagement to ensure patient safety and system integrity.

Qualifications

• Associate degree recommended; bachelor preferred in IT, CS, business admin or related field.
• Proven experience as an applications analyst or similar role.
• Strong understanding of business processes and systems analysis.
• Proficiency in application management tools and methodologies.
• Proven proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook).
• Strong communication and interpersonal skills; collaborative work style.
• Experience with LeadingReach, athenaOne and Phreesia preferred.
• Willingness to attend after-hours meetings and events.
• Excellent written and verbal communication; detail-oriented.
• Willingness to travel as needed.

Responsibilities

• Oversee performance, configuration, and updates of business applications, with changes documented via change management.
• Gather requirements from stakeholders and document functional/technical needs.
• Analyze application workflows and implement changes to optimize processes.
• Provide troubleshooting and coordinate with IT support to resolve issues.
• Conduct testing for updates and new implementations; ensure compatibility.
• Collaborate with training to develop materials and conduct user trainings.
• Communicate updates and outages clearly to users and leadership.
• Maintain thorough documentation of processes, changes, and user guides.

Skills

Applications analysis

Business processes

MS Office suite

Communication skills

Travel readiness

Education

Education: Associate/Bachelor degree

Tools

LeadingReach

athenaOne

Phreesia

MS Visio

Lucidchart

Zoho CRM

Job description

Job Summary

The Applications Analyst will help our communities thrive by enhancing the end user experiences by providing product support and management. This position will be responsible for systems management, analysis, and optimization of business applications to ensure they meet the needs of the organization. This role involves collaborating with stakeholders to gather requirements, troubleshoot issues, and implement solutions that enhance operational efficiency and the user experience. This position is also responsible for monitoring systems utilization and engagement of internal and external users. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Accountabilities

• This position reports to the Product Owner of Clinical Applications on the Product Solutions Team
  • To bring improved and innovative processes using the change control procedures and effective communication for all product users to ensure engagement and utilization of products/applications.
  • To meet and exceed departmental and assigned business KPIs.
  • To assist other teams and work in a demanding and dynamic team environment.
  • To demonstrate high personal and professional conduct with all stakeholders.

Role and Responsibilities:

• Application Management: Oversee the performance, configuration, and updates of business applications, ensuring they align with organizational objectives and all changes are documented via the change management process and procedures.
• Requirements Gathering: Work closely with stakeholders to understand business needs and document functional and technical requirements. Develop well organized deliverables with limited direction.
• Analysis and Optimization: Research and analyze application workflows, identify areas for improvement, and implement changes to optimize processes and enhance user satisfaction.
• Troubleshooting: Provide support for application-related issues, performing root cause analysis and coordinating with IT support teams to resolve problems.
• Testing and Validation: Conduct testing for application updates and new implementations, ensuring functionality and compatibility with existing systems and integrations.
• Training and Support:
  • Collaborate with training team to develop training materials and conduct user training sessions to ensure effective use of applications across the organization.
  • Provide excellent communication to system users and leadership regarding updates, changes and outages.
  • Recognizes trends or barriers to utilization by users and works with senior team member and internal teams to improve the experience maintaining a continuous improvement mindset.
• Documentation: Maintain comprehensive documentation of application processes, changes, procedures, and user guides.
• Collaboration: Work with IT teams, developers, vendors and appropriate stakeholders to ensure seamless integration of applications and troubleshoot issues to promote best practices, system engagement and ensure patient safety.
• Project Participation:
• Any additional roles and responsibilities not listed above and deemed necessary.

Minimum Qualifications and Requirements:

• Associates Degree Recommended. Bachelor's degree preferred in IT, Computer Science, Business Admin or related field.
• Proven experience as an applications analyst or similar role
• Strong understanding of business processes and systems analysis
• Proficiency in application management tools and methodologies
• Proven skill in Microsoft Office Word, Excel, PowerPoint, Teams and Outlook
• Strong communication and interpersonal skills, with the ability to work collaboratively with diverse teams
• Experience with LeadingReach, Electronic Medical Record systems (athenaOne) and Phreesia preferred
• Willingness and ability to attend after hour business meetings and business-related events, as needed
• Excellent written and verbal skills
• Excellent problem-solving skills and attention to detail
• Travel, as needed

Preferred Experience:

• 4+ years of healthcare experience; 2-4 years of applications support and/or analyst experience
• Product Development and Vendor Management experience
• Experience with diagramming software (MS Vizio, Lucid or similar)
• Knowledge of Zoho or similar CRM tool.
• Relevant certifications (e.g. Project Management, Product Owner, other applicable certifications)