Lead Appliance Field Team & Dept Launch

Blue Sky Plumbing, Heating, Cooling & Electric; Wheat Ridge (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K Plan with Company Match

Paid Vacation & Paid Sick Time

Health Insurance Plans

Dental & Vision Insurance

Life Insurance & Disability

Employee Assistance Programs

Job summary

Blue Sky Plumbing, Heating, Cooling & Electric in Wheat Ridge, CO, seeks an Appliance Field Manager to establish and grow the Appliance department, building a high-performing team and driving profitability. You will work closely with the Appliance Field Operations Manager to shape a dynamic department and foster accountability and communication.

The role emphasizes coaching, training, and collaborating with service, customer service and dispatch teams to deliver exceptional results.

Qualifications

• Minimum 3+ years in a leadership role within the Appliance industry.
• Minimum 5+ years in a Service Technician role within the Appliance industry.
• Strong knowledge of Appliance products and services.
• Excellent presentation and communication skills.
• Ability to inspire and lead a team toward achieving company goals.

Responsibilities

• Assist in launching the Appliance Department, including truck templates, inventory stock, hiring team members, developing the price book, and more.
• Utilize data from invoices, timecards, KPI reports, and job performance metrics to review and provide constructive feedback.
• Learn and Train to the Service Systems Process.
• Support technicians in achieving both professional and personal growth.
• Schedule, prepare, and conduct regular one-on-one coaching sessions.
• Lead training sessions and facilitate technician ride-alongs.
• Work closely with customer service and dispatch teams to optimize business success.
• Address and resolve customer concerns requiring management involvement.
• Jump in and assist with service calls as needed to support the team.
• Foster a culture of continuous improvement, motivating technicians to strive for excellence each day.

Job description

Blue Sky Plumbing, Heating, Cooling & Electric in Wheat Ridge, CO, seeks an Appliance Field Manager to establish and grow the Appliance department, building a high-performing team and driving profitability. You will work closely with the Appliance Field Operations Manager to shape a dynamic department and foster accountability and communication.

The role emphasizes coaching, training, and collaborating with service, customer service and dispatch teams to deliver exceptional results.