Lead Apple Device Technician - Diagnostics & Repairs

Assurant, Inc.; City of Auburn (NY); Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Mentoring programs

Recharge days

Employee Share Purchase Program

Diversity panels

Parental leave

Higher education support

Vehicle leasing

Volunteering leave

Job summary

Assurant is seeking a skilled Lead Mobile Technician to join our repair operations team in Auburn. The ideal candidate will possess current AppleCare Technician Certifications and demonstrate a strong expertise in diagnosing and repairing Apple devices.

This role involves performing advanced diagnostics, repairs, and technical troubleshooting while ensuring compliance with manufacturer procedures. You will also support junior technicians and contribute to continuous improvement initiatives.

Qualifications

• Must have current AppleCare Technician Certifications.
• Demonstrated experience repairing Apple devices.
• Ability to perform in a fast-paced environment.

Responsibilities

• Perform diagnostics and in-warranty repairs.
• Support junior technicians through guidance.
• Ensure compliance with operational KPIs.

Skills

Apple Certified Support Technician

Apple Certified Repair Technician

Strong diagnostic skills

Mentoring skills

Attention to detail

Communications skills

KPI-driven performance

Repair tool proficiency

Job description

Assurant is seeking a skilled Lead Mobile Technician to join our repair operations team in Auburn. The ideal candidate will possess current AppleCare Technician Certifications and demonstrate a strong expertise in diagnosing and repairing Apple devices.

This role involves performing advanced diagnostics, repairs, and technical troubleshooting while ensuring compliance with manufacturer procedures. You will also support junior technicians and contribute to continuous improvement initiatives.