Repair Technician: iPhone & Diagnostics Expert

Apple; Boulder (CO); On-site; USD 35,817 - 46,838; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Relocation assistance

Education reimbursement

Job summary

Apple Retail in Boulder, CO is seeking a Technical Expert to help customers repair Apple devices and understand repair options. You will perform repairs on iPhone and other Apple products and share knowledge with the team, while delivering an engaging, educational experience on-site.

You will stay up-to-date on products and repair processes, troubleshoot hardware and software issues in a friendly, customer-focused environment, and contribute to an inclusive Apple culture.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Repair Apple devices and educate customers on repairs and services.
• Troubleshoot hardware and software issues for customers.
• Help customers choose products and services that meet needs.
• Share knowledge with the team and contribute to a positive environment.
• Support customer-facing activities on or off the sales floor.

Skills

Retail experience

Hardware troubleshooting

Customer service

Fine motor skills

Job description

Apple Retail in Boulder, CO is seeking a Technical Expert to help customers repair Apple devices and understand repair options. You will perform repairs on iPhone and other Apple products and share knowledge with the team, while delivering an engaging, educational experience on-site.

You will stay up-to-date on products and repair processes, troubleshoot hardware and software issues in a friendly, customer-focused environment, and contribute to an inclusive Apple culture.