Lead Analyst, IT Governance

Freddie Mac; United States; Remote; USD 72,000 - 90,000; Full time

Job summary

A leading company in pharmacy benefit management is seeking a Lead Analyst for IT Governance. This role involves developing IT policies and procedures in alignment with ITIL best practices, overseeing governance processes, and collaborating with various teams to optimize performance and compliance. The position offers competitive pay and top-tier benefits, including health insurance and paid time off.

Benefits

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program

Qualifications

• 5 years of technical experience in IT or computer science.
• ITIL Certification preferred.

Responsibilities

• Oversee IT governance processes including standards and policies.
• Develop ITSM Strategy to improve service delivery.
• Manage service level agreements (SLAs) and operational metrics.

Skills

Analytical

Problem Solving

Business Process Mapping

ITIL Knowledge

Agile Knowledge

Education

Bachelor's degree in Computer Science

Job description

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $72,813.04 - USD $89,341.15 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am to 5pm CST

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Lead Analyst, IT Governance to our IT Infrastructure Services department.

The Lead Analyst, IT Governance is responsible for developing and maintaining IT policies, procedures, guidelines, and standards in alignment with ITIL best practices. This role will work directly with application developers, business users, internal IT, and third-party vendors to improve performance, processes, and the overall health of the data. This role will participate in the planning and implementation of policies and procedures to ensure the systems are running optimal and processes are consistent with company goals, industry best practices and regulatory requirements.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Overseeing and monitoring of IT governance processes and activities including standards, policies, and procedures
• Develop ITSM Strategy by formulating and implementing strategies to improve IT service delivery.
• Develop, lead and manage Governance committee(s) focused on optimizing processes and policies around ITIL best practices and the following process topics.
  • Incident Management
  • Problem Management
  • Service Request Management
  • Catalog Management
  • Change Management
  • Configuration Management
  • Asset Management
• Managing service level agreements (SLAs) and operational metrics with the business
• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
• Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor's degree in the field of computer science or equivalent work experience required.
• Certification/Licenses: ITIL Certification preferred.
• 5 years of experience technical experience in the field of information technology or computer science required.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

#LI-Remote

Location : Address

Remote

Location : Country

US