Hospitality Specialist

Alquimia Hospitality Group; United States; Remote; USD 72,000 - 106,000; Full time

Job summary

An established industry player seeks a dedicated Hospitality Specialist to enhance guest experiences in a fully remote role. This position involves managing guest communications, coordinating bookings, and ensuring service excellence throughout the guest journey. The ideal candidate will demonstrate exceptional attention to detail and a passion for high-level service. Join a forward-thinking company that values its employees with a premium employment package, including comprehensive healthcare benefits, generous paid time off, and professional development opportunities. If you thrive in a dynamic environment and are committed to delivering outstanding hospitality, this role is perfect for you.

Benefits

Annual Performance Bonus

Remote Stipend

Global Wellness Allowance

Comprehensive Healthcare Benefits

25 days Paid Time Off

Professional Development Stipend

Heavily Discounted Stays

Priority Status for Internal Travel

Invitations to Company Events

Qualifications

• Prior experience in the hospitality industry is a plus.
• Ability to work collaboratively and independently.

Responsibilities

• Serve as the primary point of contact for guests via various communication channels.
• Manage reservation calendars and synchronize guest itineraries.
• Monitor and respond to post-stay feedback with care.

Skills

Customer Service

Communication Skills

Attention to Detail

Interpersonal Skills

Hospitality Service Knowledge

Education

Associate's Degree in Hospitality Management

Bachelor's Degree in Hospitality Management

Tools

CRM Systems

Job description

Alquimia Hospitality Group is an elite, privately held, and globally recognized luxury hospitality brand. With a distinct commitment to curating immersive guest experiences, Alquimia bridges timeless elegance with modern innovation. Through its international portfolio of bespoke properties, world-class guest services, and a culture deeply rooted in warmth, sophistication, and excellence, Alquimia has become synonymous with elevated hospitality. The group prides itself on attention to every minute detail, discreet luxury, and hospitality that transcends expectation.

Role Description

The Full-Time Remote Hospitality Specialist will serve as a cornerstone of the guest engagement team, acting as the primary interface between our valued clientele and our operational framework. The role encompasses responsibility for ensuring seamless guest interactions, facilitating logistical coordination with on-ground teams, and maintaining the brand’s elevated service standards through every phase of the guest journey. The ideal candidate is poised, eloquent, exceptionally detail-oriented, and passionate about providing high-level service in a fully remote environment.

Location: Fully Remote – Available for U.S.

Job Type: Full-Time | Permanent | Remote

Responsibilities

1. Guest Communication Management

• Serve as the initial and primary point of contact for guests via email, messaging platforms, phone, and CRM systems.
• Respond to inquiries with precision, warmth, and brand-aligned professionalism.
• Draft and deliver customized pre-arrival messages, welcome notes, and departure communications.

2. Booking Coordination and Itinerary Oversight

• Manage reservation calendars, optimize occupancy strategies, and synchronize guest itineraries with internal and external teams.
• Ensure proper documentation and logging of every booking, alteration, and cancellation.
• Oversee check-in/check-out logistics and special requests coordination.
• Communicate daily with cleaning crews, property managers, transportation vendors, and concierge staff to ensure service fulfillment.
• Escalate and resolve operational issues in a timely and guest-centric manner.
• Manage inventory logistics for amenities, welcome gifts, and guest-facing collateral.

4. Brand and Guest Experience Stewardship

• Uphold and articulate the company’s tone, messaging, and values in all guest communications.
• Identify opportunities for experiential enhancement based on guest profiles, preferences, or reviews.
• Monitor and respond to post-stay feedback with care and strategic insight.

5. Cross-Departmental Reporting & Performance Tracking

• Maintain meticulous logs of guest issues, resolutions, and reviews.
• Provide regular reports on booking trends, guest satisfaction, and incident resolution.

Qualifications

• Customer Service and Communication skills
• Experience in Hospitality and Food & Beverage
• Strong understanding of Hospitality Service
• Excellent interpersonal skills and attention to detail
• Ability to work collaboratively and independently
• Prior experience in the hospitality industry is a plus
• Associate's or Bachelor's degree in Hospitality Management or related field

Alquimia Hospitality Group offers a premium employment package reflecting the company’s appreciation for excellence.

• Salary Range: $72,000 – $106,000+ USD annually, based on experience and performance
• Annual Performance Bonus: Eligibility for annual performance-based bonus
• Remote Stipend: Monthly stipend for home office and internet expenses
• Global Wellness Allowance: Annual reimbursement for wellness, fitness, or retreat programs
• Healthcare Benefits: Comprehensive medical, dental, and vision coverage (U.S. employees);

Paid Time Off:

• 25 days of Paid Time Off (PTO) annually
• 10 paid company holidays
• Additional 5 days of PTO after the second year of service

Professional Development:

• Annual stipend for courses, certifications, or industry events
• Access to luxury hospitality training programs and leadership development
• Heavily discounted stays at Alquimia properties
• Priority status for internal travel programs and sabbaticals
• Invitations to internal company events, virtual retreats, and cultural immersions
• Access to exclusive Alquimia-hosted experiences and concierge services

Schedule & Availability

• Work Hours: 40 hours/week
• Shifts: Varied across time zones (rotating or fixed options)
• Time Zone: Preference for availability in EST, or PST-compatible hours

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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