Lead, AI Product & Tech Communications

Salesforce, Inc.; Seattle (WA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce, Inc. is seeking a Manager of Communications to lead external communications strategy for Apps, Industries and Agentforce.

You will translate autonomous AI agents into compelling stories for executives, customers and the market, partnering with product, product marketing, and senior leadership to position these platforms as AI-powered infrastructure. You will drive multi-channel narratives, curate internal voices, and shift to outcome-based storytelling while maintaining technical

Qualifications

• 7+ years of experience in communications or marketing at the intersection of enterprise software and emerging technology, including experience supporting major category-shift narratives.
• Narrative Integrator: Proven ability to take disparate product lines - like Apps, Industries, AI Labs, and Agentforce - and weave them into a clear, compelling narrative.
• Agentic Fluency: Strong grasp of how autonomous agents change the user experience, with the ability to articulate the evolution.
• Collaborative Leader: Skilled project orchestrator who can work across departments to identify subject matter experts and turn them into market-facing thought leaders.
• Technical Literacy: Comfortable talking shop with product and product marketing to understand the 4-layer architecture and translate that knowledge into clear prose.
• Execution Excellence: Thrives in high-stakes environments; known for high agency - taking ownership of the mission and delivering results with precision.
• Exceptional Judgment: Able to navigate the rapidly evolving AI landscape and provide sound counsel to product leaders on how to move audiences through evidence-based storytelling.

Responsibilities

• Devise and Execute the Strategic Narrative: Translate the high-level company vision into a multi-channel communications roadmap that explains the mechanics of the Agentic Enterprise.
• Curate Influence: Identify and empower internal visionaries and pioneering leaders across the org. Manage the process of turning diverse perspectives into a chorus of voices that validates the shift toward agentic work.
• Drive Outcome-Centric Storytelling: Lead the shift from feature-based external communications to outcome-based storytelling, producing the evidence and narratives that demonstrate how human-agent synergy scales impact across functional domains.
• Maintain Technical Integrity: Serve as the bridge between product and the public, ensuring complex concepts are simplified for the market without losing their technical authority or accuracy.

Skills

Experience in comms/marketing in tech

Narrative integration

Agentic fluency

Collaborative leadership

Technical literacy

Execution excellence

Judgment in AI landscape

Job description

Salesforce, Inc. is seeking a Manager of Communications to lead external communications strategy for Apps, Industries and Agentforce.

You will translate autonomous AI agents into compelling stories for executives, customers and the market, partnering with product, product marketing, and senior leadership to position these platforms as AI-powered infrastructure. You will drive multi-channel narratives, curate internal voices, and shift to outcome-based storytelling while maintaining technical