AI Transformation Communications Lead

Salesforce, Inc.; Bellevue (WA); On-site; USD 185,000 - 260,000; Full time

Job summary

Salesforce, Inc. is seeking a Transformation Communications Lead within the Experience Design organization in Bellevue, WA. You will steer change communications for AI-native design initiatives, shaping messaging and adoption across designers and researchers.

The role focuses on creating readiness programs, aligning executive Sponsors, and translating transformation into tangible daily practices for engineers, product teams, and business stakeholders. This is a full-time, on-site opportunity.

Qualifications

• 7+ years of experience in change management, organizational communications, or internal communications in a matrixed tech org.
• Experience developing audience-segmented communication plans for multiple audience groups.
• Proven ability to partner with senior/executive stakeholders to define scope and inform decisions.
• Ability to challenge program framing and redefine transformation narratives when needed.
• Experience defining and tracking adoption metrics with baselines and data-driven adjustments.
• Applied experience with a recognized change management framework (e.g., Prosci ADKAR, Kotter, MCI).

Responsibilities

• Build and run readiness programs and track adoption across cohorts.
• Co-define change impact for 2-3 priority transformation programs with exec sponsors.
• Shape shared language and narrative for how work is evolving and why it matters.
• Write audience-focused communications on impact to day-to-day practice across people, process, and tech.
• Develop messages translating transformation into daily practice and expected behaviors.
• Co-own the end-to-end reinforcement system for each program.

Skills

Change management

Audience segmentation

Executive stakeholder alignment

Adoption metrics

Change framework (ADKAR/Kotter/MIM)

AI adoption experience

Job description

Salesforce, Inc. is seeking a Transformation Communications Lead within the Experience Design organization in Bellevue, WA. You will steer change communications for AI-native design initiatives, shaping messaging and adoption across designers and researchers.

The role focuses on creating readiness programs, aligning executive Sponsors, and translating transformation into tangible daily practices for engineers, product teams, and business stakeholders. This is a full-time, on-site opportunity.