Lead, AI-Powered Patient Navigation & Operations

Manta Cares; Oregon; Hybrid; USD 178,000 - 217,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Equity

Hybrid work

Job summary

Manta Cares is seeking a hands-on head of patient navigation and content to scale AI-powered workflows and drive revenue opportunities for partners. You will lead navigators and content teams, work with the Chief Medical Officer, and report to the Founder & CEO.

The role is based in San Francisco with a hybrid schedule, 2 days in the SF office. You will design, build, and integrate patient navigation within our digital product, run operations with clear metrics, manage budgets and staffing, and

Qualifications

• Experience leading patient-facing support or care operations.
• Ability to own budgets and staffing models while driving metrics.
• Experience collaborating with clinicians and HIPAA compliance awareness.
• Experience automating workflows or building AI-enabled tools.
• Willingness to rapidly learn new clinical areas and problems.

Responsibilities

• Design and integrate Manta’s patient navigation service within the digital product.
• Drive operations: set and track metrics, own the budget and staffing model, scale for new cancer types.
• Partner with clinical, engineering, product and design teams to align human + AI care.
• Lead AI-first initiatives to automate repeat work and scale patient reach.
• Shape strategy on human, AI, and product mix in care models.
• Run experiments with clear success metrics and go/no-go decisions.
• Handle special projects with leadership and prioritize initiatives.
• Hire, develop and lead navigators and content teams.

Skills

Budget management

Healthcare operations

AI workflow automation

Team leadership

Fast learner

Tools

HIPAA compliance

Job description

Manta Cares is seeking a hands-on head of patient navigation and content to scale AI-powered workflows and drive revenue opportunities for partners. You will lead navigators and content teams, work with the Chief Medical Officer, and report to the Founder & CEO.

The role is based in San Francisco with a hybrid schedule, 2 days in the SF office. You will design, build, and integrate patient navigation within our digital product, run operations with clear metrics, manage budgets and staffing, and