Head of Clinical Product & Patient Operations

Manta Cares; San Francisco (CA); Remote; USD 155,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Equity

Job summary

Manta Cares in San Francisco is seeking a hands-on leader to run our navigator and content teams, scale operations with AI, and grow it into a revenue-generating offering for partners. You will collaborate with the Chief Medical Officer to expand into new cancer types and build AI-enabled workflows that serve more patients efficiently.

You will design, build, and integrate the patient navigation service, own the budget and staffing model, and hire and lead a team of care specialists.

Qualifications

• Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager.
• GM instincts: owned a budget, ran operations with clear metrics and made staffing vs automation decisions.
• Healthcare fluency: comfortable working alongside clinicians and with HIPAA.
• AI-forward builder: has automated workflows or built tools others use.
• Fast learner: ramps quickly on new clinical areas and problems.

Responsibilities

• Design, build and integrate Manta's patient navigation service within the overall digital product.
• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types.
• Partner closely with the clinical team to expand Manta's product to new cancer types.
• Collaborate with the engineering, product and design teams to ensure human + AI support of patients is consistent.
• Work AI-first: automate repeat work and build tools that let a small team serve many more patients.
• Shape the strategy: decide the right mix of human, AI, and product in our care model.
• Run fast experiments with clear success metrics and go or no-go decisions.
• Take on special projects as priorities shift, partnering with Samira on what matters most.
• Hire, develop and lead a team of care specialists (navigators and content).

Skills

People leadership

Budget & operations

Healthcare industry knowledge

AI workflow automation

Fast learner

Job description

About Manta Cares

Navigating cancer is like embarking on a treacherous hike without a map, gear, or guide. Manta Cares is a beloved AI patient platform. We support cancer patients & their families through every one of the 500+ decisions that they will navigate.

We are a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists. We're already partnering with several top life sciences companies (e.g., Gilead, Novartis), and healthcare systems. Our team brings over 50 years of combined healthcare experience, with backgrounds at McKinsey, BCG, Stanford, MIT, Harvard, IDEO, and ASCO. Backed by top-tier venture funds including Pear Ventures, Sozo Ventures, and 1843 Capital.

The Opportunity

Our navigators, clinicians, and content team are the heart of the patient experience. We need a hands-on leader to run that function, scale it with AI, and grow it into a revenue-generating offering for our partners.

You will lead our navigator and content teams, partner with our Chief Medical Officer as we expand into new cancer types, and build AI-enabled workflows that help a small team serve many more patients. This is a builder role at a seed-stage company with real revenue, reporting to Founder & CEO, Samira Daswani.

What You'll Do

• Design, build and integrate Manta's patient navigation service within the overall digital product

• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types

• Partner closely clinical team to help expand Manta's product to new cancer types

• Partner with the engineering, product and design team to make sure human + AI support of patients is consistent.

• Work AI-first: automate repeat work and build tools that let a small team serve many more patients

• Shape the strategy: decide the right mix of human, AI, and product in our care model

• Run fast experiments with clear success metrics and go or no-go calls

• Take on special projects as priorities shift, partnering with Samira on what matters most

• Hire, develop and lead a team of care specialists (navigators and content)

What We're Looking For

• Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager

• GM instincts: owned a budget, ran operations with clear metrics and made the call on what to staff versus automate

• Healthcare fluency: comfortable working alongside clinicians and with HIPAA

• AI-forward builder: has automated workflows or built tools others use

• Fast learner: ramps quickly on new clinical areas and new problems

Bonus Points

• Built or scaled patient support or care operations at a digital health company

• A personal or mission connection to cancer and patients

This Role Is NOT For You If

• You need a playbook, a large team, or a fixed scope to do your best work.

• You see patients as a market segment rather than the reason we exist.

• You need lots of guidances

• You struggle with ambiguity, scoping, and prioritizing projects

• You need help with setting up AI tools/platforms to drive efficiencies

Compensation & Equity

• Base: $155K to $177K (US remote) or $178K to $217K (SF Bay Area), based on experience

• Equity: Competitive

• Health: Comprehensive medical, vision, and dental

• PTO: Unlimited