Head of Clinical Product & Patient Operations

Manta Cares; Oregon; Híbrido; USD 178.000 - 217.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Unlimited PTO

Equity

Hybrid work

Descripción de la vacante

Manta Cares is seeking a hands-on head of patient navigation and content to scale AI-powered workflows and drive revenue opportunities for partners. You will lead navigators and content teams, work with the Chief Medical Officer, and report to the Founder & CEO.

The role is based in San Francisco with a hybrid schedule, 2 days in the SF office. You will design, build, and integrate patient navigation within our digital product, run operations with clear metrics, manage budgets and staffing, and

Formación

• Experience leading patient-facing support or care operations.
• Ability to own budgets and staffing models while driving metrics.
• Experience collaborating with clinicians and HIPAA compliance awareness.
• Experience automating workflows or building AI-enabled tools.
• Willingness to rapidly learn new clinical areas and problems.

Responsabilidades

• Design and integrate Manta’s patient navigation service within the digital product.
• Drive operations: set and track metrics, own the budget and staffing model, scale for new cancer types.
• Partner with clinical, engineering, product and design teams to align human + AI care.
• Lead AI-first initiatives to automate repeat work and scale patient reach.
• Shape strategy on human, AI, and product mix in care models.
• Run experiments with clear success metrics and go/no-go decisions.
• Handle special projects with leadership and prioritize initiatives.
• Hire, develop and lead navigators and content teams.

Conocimientos

Budget management

Healthcare operations

AI workflow automation

Team leadership

Fast learner

Herramientas

HIPAA compliance

Descripción del empleo

About Manta Cares

Navigating cancer is like embarking on a treacherous hike without a map, gear, or guide. Manta Cares is a beloved AI patient platform. We support cancer patients & their families through every one of the 500+ decisions that they will navigate.We are a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists. We’re already partnering with several top life sciences companies (e.g., Gilead, Novartis), and healthcare systems. Our team brings over 50 years of combined healthcare experience, with backgrounds at McKinsey, BCG, Stanford, MIT, Harvard, IDEO, and ASCO. Backed by top-tier venture funds including Pear Ventures, Sozo Ventures, and 1843 Capital.

The Opportunity

Our navigators, clinicians, and content team are the heart of the patient experience. We need a hands‑on leader to run that function, scale it with AI, and grow it into a revenue‑generating offering for our partners.You will lead our navigator and content teams, partner with our Chief Medical Officer as we expand into new cancer types, and build AI‑enabled workflows that help a small team serve many more patients. This is a builder role at a seed‑stage company with real revenue, reporting to Founder & CEO, Samira Daswani. This role is based in San Francisco and is hybrid — 2 days a week in our SF office.

What You'll Do

• Design, build and integrate Manta’s patient navigation service within the overall digital product
• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types
• Partner closely clinical team to help expand Manta's product to new cancer types
• Partner with the engineering, product and design team to make sure human + AI support of patients is consistent.
• Work AI‑first: automate repeat work and build tools that let a small team serve many more patients
• Shape the strategy: decide the right mix of human, AI, and product in our care model
• Run fast experiments with clear success metrics and go or no‑go calls
• Take on special projects as priorities shift, partnering with Samira on what matters most
• Hire, develop and lead a team of care specialists (navigators and content)

What We’re Looking For

• Led a patient‑facing support team (patient support, care coordination or member services) as a hands‑on manager
• GM instincts: owned a budget, ran operations with clear metrics and made the call on what to staff versus automate
• Healthcare fluency: comfortable working alongside clinicians and with HIPAA
• AI‑forward builder: has automated workflows or built tools others use
• Fast learner: ramps quickly on new clinical areas and new problems

Bonus Points

• Built or scaled patient support or care operations at a digital health company
• A personal or mission connection to cancer and patients

This Role Is NOT For You If

• You need a playbook, a large team, or a fixed scope to do your best work.
• You see patients as a market segment rather than the reason we exist.
• You need lots of guidances
• You struggle with ambiguity, scoping, and prioritizing projects
• You need help with setting up AI tools/platforms to drive efficiencies

Compensation & Equity

• Base: $178K to $217K SF Bay Area, based on experience
• Equity: Competitive
• Health: Comprehensive medical, vision, and dental
• PTO: Unlimited