Remote Head of Clinical Product & Patient Ops

Manta Cares; San Francisco (CA); Remote; USD 155,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Equity

Job summary

Manta Cares in San Francisco is seeking a hands-on leader to run our navigator and content teams, scale operations with AI, and grow it into a revenue-generating offering for partners. You will collaborate with the Chief Medical Officer to expand into new cancer types and build AI-enabled workflows that serve more patients efficiently.

You will design, build, and integrate the patient navigation service, own the budget and staffing model, and hire and lead a team of care specialists.

Qualifications

• Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager.
• GM instincts: owned a budget, ran operations with clear metrics and made staffing vs automation decisions.
• Healthcare fluency: comfortable working alongside clinicians and with HIPAA.
• AI-forward builder: has automated workflows or built tools others use.
• Fast learner: ramps quickly on new clinical areas and problems.

Responsibilities

• Design, build and integrate Manta's patient navigation service within the overall digital product.
• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types.
• Partner closely with the clinical team to expand Manta's product to new cancer types.
• Collaborate with the engineering, product and design teams to ensure human + AI support of patients is consistent.
• Work AI-first: automate repeat work and build tools that let a small team serve many more patients.
• Shape the strategy: decide the right mix of human, AI, and product in our care model.
• Run fast experiments with clear success metrics and go or no-go decisions.
• Take on special projects as priorities shift, partnering with Samira on what matters most.
• Hire, develop and lead a team of care specialists (navigators and content).

Skills

People leadership

Budget & operations

Healthcare industry knowledge

AI workflow automation

Fast learner

Job description

Manta Cares in San Francisco is seeking a hands-on leader to run our navigator and content teams, scale operations with AI, and grow it into a revenue-generating offering for partners. You will collaborate with the Chief Medical Officer to expand into new cancer types and build AI-enabled workflows that serve more patients efficiently.

You will design, build, and integrate the patient navigation service, own the budget and staffing model, and hire and lead a team of care specialists.