Lead, AI-Powered Cloud Communications (SDM)

Amazon; Seattle (WA); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

Health insurance

RSU program

Sign-on bonus

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. As a Software Development Manager, you will lead teams building new systems from scratch, coordinate across AWS, and drive architecture for large-scale cloud services with a focus on security and operational excellence.

You will mentor engineers, partner with product and program management, define roadmaps, and nurture a culture of inclusion and innovation while delivering high-impact

Qualifications

• 3+ years of engineering team management experience.
• 7+ years of engineering experience.
• Knowledge of full software/hardware/networks lifecycle and CI/CD practices.
• 5+ years leading multi-tier web services development.
• Experience partnering with product or program management teams.

Responsibilities

• Drive technical strategy, design, deployment, and operations for new and existing AWS services.
• Lead and mentor multiple software engineers.
• Collaborate with senior leadership to define product vision and roadmaps.
• Build and grow high-performing teams.
• Drive architectural decisions for large-scale cloud services.
• Ensure operational excellence and compliance with standards.
• Manage multiple programs in an intrapreneurial environment.
• Foster innovation, inclusion and technical excellence.

Skills

Engineering leadership

People management

Cross-functional collaboration

System design

Web services architecture

Job description

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. As a Software Development Manager, you will lead teams building new systems from scratch, coordinate across AWS, and drive architecture for large-scale cloud services with a focus on security and operational excellence.

You will mentor engineers, partner with product and program management, define roadmaps, and nurture a culture of inclusion and innovation while delivering high-impact