Lead AI-Driven CS Strategy & Analytics (Remote)

Owner.com; United States; Remote; USD 190,000 - 210,000; Full time

Benefits offered by this job

Health coverage

Remote-first workplace

Unlimited PTO

Job summary

Owner.com is building an extremely data & AI first Customer Strategy team within our Business Operations function. As Lead, Customer Strategy Analytics & Applied AI, you''ll drive analytics and strategy end-to-end for the CS org, working with the SVP of CS and leadership to identify high-impact opportunities and to build analyses, tools, and AI-powered systems that deliver results.

This role is 100% remote and can be based anywhere in the US or Canada, with a focus on shipping AI-powered

Qualifications

• 5–7+ years in analytics, strategy, or ops — including management consulting, startup analytics, BizOps, or related paths.
• Experience shipping data products, models, or AI-powered systems into production is preferred.
• Strong SQL/Python skills and familiarity with AI-enabled tooling are a plus.

Responsibilities

• Design, build, and ship data products and automated AI workflows for Customer Success and Support.
• Define and optimize the customer lifecycle analytics and engagement model with leadership.
• Lead the CS analytics pod, setting priorities and guiding analyses and builds.

Skills

Analytics

SQL

Python

Claude AI

Data products

Tools

DBT

Snowflake

Job description

Owner.com is building an extremely data & AI first Customer Strategy team within our Business Operations function. As Lead, Customer Strategy Analytics & Applied AI, you''ll drive analytics and strategy end-to-end for the CS org, working with the SVP of CS and leadership to identify high-impact opportunities and to build analyses, tools, and AI-powered systems that deliver results.

This role is 100% remote and can be based anywhere in the US or Canada, with a focus on shipping AI-powered