Lead, Admissions Operations & CRM (Slate Expert)

Chapman University; Orange (CA); On-site; USD 83,000 - 88,000; Full time

Job summary

Chapman University in Orange, CA, seeks an Assistant Director of Admission Operations/CRM to lead Slate system management for undergraduate and graduate admissions teams. You will oversee application processing, cycle prep, and data-driven optimization of workflows.

You will collaborate with Marketing and Communications, create and maintain Slate portals, and train staff on new features and reporting. This role is on campus with a focus on process improvement and data integrity.

Qualifications

• Bachelor’s degree, or equivalent combination in education and experience.
• A minimum of 2-3 years professional experience in an admissions office.
• Demonstrated knowledge of admissions and CRM systems including report writing and analysis.
• Minimum two years experience in the Technolutions Slate system and expertise in Slate Portals including these graphic design skills.
• Working knowledge of HTML and CSS
• Ability to create functional web portals utilizing industry best practices
• Advanced knowledge of Adobe Creative Cloud tools (Photoshop/Illustrator/InDesign)
• Strong writing and communication skills

Responsibilities

• Liaison with the Strategic Marketing and Communications team and collaborate on the collection of leads in Slate related to marketing campaigns.
• Facilitate sharing of data related to the evaluation process of campaigns for decision making.
• Create and maintain Slate applications and assist with management of integrated CAS applications.
• Coordinate with Admission staff to plan annual changes and configure updates during Cycle Prep.
• Assist with managing the processing of applications during the admission cycle.
• Assist with setup of checklists and rules for application processing and create documentation.
• Collaborate with Admission Communications and Admission Counseling teams on status page configuration and feature exploration.
• Support functional users with queries, reports and forms in Slate and assist with system integrations with third-party software.
• Serve as lead in setup and management of the Reader Module in Slate, including Reader Bin structures and documentation.
• Identify and recommend new Slate features to enhance new student enrollment; support implementation with training and testing.

Skills

Slate CRM

HTML & CSS

Adobe CC

Strong writing

Data analysis

Team collaboration

Independent work

Education

Bachelor's degree

Tools

Slate Portals

Adobe Photoshop

Illustrator

InDesign

Job description

Chapman University in Orange, CA, seeks an Assistant Director of Admission Operations/CRM to lead Slate system management for undergraduate and graduate admissions teams. You will oversee application processing, cycle prep, and data-driven optimization of workflows.

You will collaborate with Marketing and Communications, create and maintain Slate portals, and train staff on new features and reporting. This role is on campus with a focus on process improvement and data integrity.