Lead - Admission Services

HonorHealth; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Lead - Admission Services to act as an operations lead for the registration staff and serve as a liaison between Patient Access teams, Supervisors and Directors. You will oversee shift responsibilities, help train staff, and ensure throughput in the Admitting Department.

The role requires 2 years in registration or related areas with a focus on customer service, plus 3 years of healthcare/hospital registration experience; a high level of HIPAA and

Qualifications

• Minimum 2 years registration/financial counseling/patient accounts experience with customer service focus.
• Strong knowledge of HIPAA and regulations.
• Excellent communication and teamwork.

Responsibilities

• Oversees the shift-to-shift responsibilities of the registration staff.
• Prepares the Department schedule; accepts sick calls and adjusts schedule as needed.
• Covers areas in the Admitting Department to assure throughput.
• Completes reports as assigned.
• Assists with training of department employees; collaborates with Market trainers.
• Stays current with HIPAA, Federal/state regulations, hospital policy and reimbursement criteria.

Skills

Customer service

Education

High School Diploma or GED

Associates in related healthcare field

Job description

Lead - Admission Services page is loaded## Lead - Admission Servicesremote type: In-Personlocations: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027time type: Full timeposted on: Posted Yesterdayjob requisition id: JR12356**Primary City/State:**Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027**Category:**Patient Services**Shift:**Day**Department:**Registration AdmittingSunday- Tuesday and every other Wednesday, 5:30am-4:00pm**Great care starts with great people. (Like you.)**At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARYServes as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.ESSENTIAL FUNCTIONS* Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.* Completes reports as assigned.* Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.* Performs registrations in order to stay current on system requirements and ease of use.* Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.* Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.EDUCATION* High School Diploma or GED **Required*** Associates in related healthcare field PreferredEXPERIENCE* 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service. **Required*** 3 years healthcare or hospital registration experience or patient financial counseling Preferred* 3 years minimum experience required. PreferredLICENSE AND CERTIFICATIONSWe're all in for your career.**Expert care from experts who care.**At HonorHealth, you'll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We're delivering a healthcare experience that simply feels better through:- Nine acute-care hospitals- Over 200 primary, specialty and urgent care centers- More than 17,000 team members and 4,000 medical staffSince 1927, we've been focused on doing what matters most - caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona's largest nonprofit healthcare systems, we're just as driven as we were a century ago. Come join us and go all in for your career.**IMPORTANT:** HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following:HonorHealth employee emails come from HonorHealth (i.e) not a generic email address, such as gmail or yahoo.* If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail].* HonorHealth does not use Google Hangouts to conduct interviews or conversations.* HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended.* If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please