Lead Activities Attendant

Vail Resorts; Keystone (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Professional development

Referral Program

Job summary

Vail Resorts is seeking an Adventure Center Lead to be the daily operational leader for activities, overseeing staffing, facility readiness, equipment maintenance, opening/closing procedures, guest experience and safety.

The role requires 18+ with guest service and leadership experience, outdoor work ability, and the capacity to supervise 15+ staff while managing budgets and payroll during the winter season.

Qualifications

• Minimum age 18 years or older.
• At least 1 year of guest service experience.
• Minimum 1 year of leadership experience in a dynamic operational setting.
• Ability to stand for long periods and work outdoors in various weather conditions.

Responsibilities

• Be familiar with and adhere to the resort's policies and procedures.
• Manage daily operations of Activities within the assigned area including ticket redemption.
• Ensure guest and employee safety, including SOPs, logs, and emergency response.
• Anticipate hazards and mitigate risks in the activity area.
• Provide daily coaching and guidance to Activities employees and assist with training assessments.
• Ensure safe use of company vehicles and maintain inspection logs.
• Assist management with payroll, budget, and scheduling oversight.
• Maintain positive guest interactions and coach team for service excellence.
• Lead a team of 15+ and manage performance, engagement, and goals.
• Coordinate with other departments to ensure seamless customer experience.
• Complete performance appraisals and assist with HR documentation as needed.
• Other duties as assigned.

Skills

Guest Service

Leadership

English Fluency

Outdoor Work

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it is your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary:

The Adventure Center Lead will be a daily operational leader of an activity or activities. This lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more! In this position, you will be responsible for directly monitoring the safety and overall quality of the activities operation.

Job Specifications:

• Starting Wage: $22.00/hr - $26.88/hr

• Employment Type: Winter Seasonal 2026/2027

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities:

• Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices

• Responsible for the daily operation of all Activities within their assigned area including ticket redemption

• Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.

• Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area

• Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.

• Safe use of company vehicles.

• Ensure compliance with daily, monthly, and annual inspection logs.

• Assist management in monitoring and controlling daily payroll, budget, and schedule.

• Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions

• Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.

• Manage activity inventory and liaise with all other departments to promote a seamless customer experience.

• Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.

• Other duties as assigned

Job Requirements:

• Must be 18 years of age or older

• At least 1 year of Guest Service Experience

• Min. 1 Years previous Leadership experience in a dynamic operational setting

• Ability to stand for long periods of time

• Ability to work outdoors for up to 10 hours in various weather conditions

• Ability to lift and carry 100lbs

• Excellent guest service

• Must be able to read, write, speak, comprehend, and understand English fluently

• Ability to work the entire length of the season

• Satisfactory motor vehicle check and a valid driver's license

The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.