Lead 911 Dispatch & Emergency Communications

Pitkin County; Aspen (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

Pitkin County is seeking a Dispatch Supervisor to oversee the Emergency Communications Specialists and support daily operations of the Pitkin County Regional Emergency Dispatch Center (PCREDC). You will ensure efficient handling of emergency and nonemergency calls, supervise staff, and maintain data and reports.

The role requires leadership experience in public safety dispatch, a high school diploma or GED, and a background check.

Qualifications

• Requires supervision of Emergency Communications Specialists and frontline leadership in a 24/7 staffing environment.
• Experience supervising public safety dispatch or senior-level duties in a related public safety function.
• Background check required.
• Terminal Operator certification for access to NCIC/CCIC is required.

Responsibilities

• Supervises functions of the public safety communications system including emergency and nonemergency calls and CAD.
• Provides frontline leadership including staff supervision, training, coaching, and performance management.
• Answers inquiries from the public within scope of authority and explains guidelines and procedures.
• Compiles and maintains operational data, reviews activity logs, and creates summary reports.
• Maintains courteous and cooperative interactions with the public and County staff while protecting confidentiality.

Skills

Leadership

Communication

Multitasking

Teamwork

Stress management

Education

High School Diploma or GED

Terminal Operator certification for NCIC/CCIC access

Job description

Pitkin County is seeking a Dispatch Supervisor to oversee the Emergency Communications Specialists and support daily operations of the Pitkin County Regional Emergency Dispatch Center (PCREDC). You will ensure efficient handling of emergency and nonemergency calls, supervise staff, and maintain data and reports.

The role requires leadership experience in public safety dispatch, a high school diploma or GED, and a background check.